When we checked in late on a Friday evening to join our relatives staying there for a wedding, we were told by the clerk who handled our check in,that our room rate was going to be reduced by $30 a night.
The reason for this was that our cousin had been "upgraded" to the room next to ours and therefore our room rate was going to be adjusted. We could not check out in our room, so we went to the desk, and because a car was waiting for us to go to the airport, we just took the statement without looking it over. When we got home we noticed that the rate was not reduced as advised. Our 3 calls and 2 emails went unanswered and we disputed the difference with our credit card company. However, the hotel will not stand behind this as the clerk did not put anything in writing. So anything you are promised by this hotel, should be in writing!! They do not honor their word.
