This was my second visit to the hotel in 6 months. I was treated like a special guest by the staff (registration, bell, concierge). the room was very clean, comfortable and inviting. The food in the restaurant was very good ( the bar-b-q sandwich for lunch was so good I had again the second day). the conference room we used was very comfortable and outfitted with everything we needed.

This was a Friday night stay therefore a part of the weekend deal and not the rushing weekday business travellers...
So on Saturday morning the housekeeper on our 21st floor of the North Tower came and loudly "rapped" on our room door with a key or other hard object yelling “HOUSKEEPING”. We had not set our alarm but had suddenly been awakened at 8:30am at a hotel that has a 12 O’clock check out time on Saturdays. I had NOT checked out, so surely I was NOT on the list that most housekeepers start with... No, as I lay in bed rudely awakened, I could clearly hear this housekeeper go to the room next door and proceed to rap on this door as she did in sequence with all rooms on my floor.
Forward to 9:45am… I am again suddenly awakened by the constant SLAM!! (of the room door, next door) Over and over, every 1 to 2 mins… SLAM!!! So I get up and look, and guess who? HOUSKEEPING!!!
In short, my review of this hotel is that when you consider; the management who did not process my bill correctly, the dominating “HOUSKEEPING” staff that ruined a relaxing weekend for me and my wife, you should stay away on weekends. Although the fantastic DRAFT lounge in the hotel does warrant a visit… do so while staying/relaxing and getting a correct bill at a hotel next door!

This doesn't seem to be a problem with just the Sheraton. I had colleagues who complained about the lack of hot shower water at other downtown hotels. But besides the lack of hot water, the room and facility was terrific!

Don't book your convention at this hotel. Thefts and homeless a problem. Can't walk around the area. It is close to the rail line however there was a gang shooting at the train stop right across from the hotel. restaurants and food were bad. Not recommended