This was a Friday night stay therefore a part of the weekend deal and not the rushing weekday business travellers...
So on Saturday morning the housekeeper on our 21st floor of the North Tower came and loudly "rapped" on our room door with a key or other hard object yelling “HOUSKEEPING”. We had not set our alarm but had suddenly been awakened at 8:30am at a hotel that has a 12 O’clock check out time on Saturdays. I had NOT checked out, so surely I was NOT on the list that most housekeepers start with... No, as I lay in bed rudely awakened, I could clearly hear this housekeeper go to the room next door and proceed to rap on this door as she did in sequence with all rooms on my floor.
Forward to 9:45am… I am again suddenly awakened by the constant SLAM!! (of the room door, next door) Over and over, every 1 to 2 mins… SLAM!!! So I get up and look, and guess who? HOUSKEEPING!!!
In short, my review of this hotel is that when you consider; the management who did not process my bill correctly, the dominating “HOUSKEEPING” staff that ruined a relaxing weekend for me and my wife, you should stay away on weekends. Although the fantastic DRAFT lounge in the hotel does warrant a visit… do so while staying/relaxing and getting a correct bill at a hotel next door!

This doesn't seem to be a problem with just the Sheraton. I had colleagues who complained about the lack of hot shower water at other downtown hotels. But besides the lack of hot water, the room and facility was terrific!

Don't book your convention at this hotel. Thefts and homeless a problem. Can't walk around the area. It is close to the rail line however there was a gang shooting at the train stop right across from the hotel. restaurants and food were bad. Not recommended

I would like to commend one of the Sheraton's employees, James Seion, a doorman, who provided excellent service in helping me with my luggage when checking in and then again when checking out. Besides those services, when I saw him casually passing through the hotel during my stay, he always gave me a friendly greeting. When the monitor on my lap top stopped working, I wanted to find a pawn shop to buy a cheap monitor to use while on the road. The hotel's concierge desk was unable to suggest anything other than a Best Buy or Wal mart, but Mr. Seion told me where to find a pawn shop, and how to get there on the city's light rail system. His directions were completely accurate, and the entire excursion there and back including shopping for the monitor was less than an hour, plus I got to ride on the light rail system which was nice. Mr. Seion saved me probably a hundred dollars by having the right answer to my problem.