Don't book your convention at this hotel. Thefts and homeless a problem. Can't walk around the area. It is close to the rail line however there was a gang shooting at the train stop right across from the hotel. restaurants and food were bad. Not recommended

I would like to commend one of the Sheraton's employees, James Seion, a doorman, who provided excellent service in helping me with my luggage when checking in and then again when checking out. Besides those services, when I saw him casually passing through the hotel during my stay, he always gave me a friendly greeting. When the monitor on my lap top stopped working, I wanted to find a pawn shop to buy a cheap monitor to use while on the road. The hotel's concierge desk was unable to suggest anything other than a Best Buy or Wal mart, but Mr. Seion told me where to find a pawn shop, and how to get there on the city's light rail system. His directions were completely accurate, and the entire excursion there and back including shopping for the monitor was less than an hour, plus I got to ride on the light rail system which was nice. Mr. Seion saved me probably a hundred dollars by having the right answer to my problem.

Five members of my staff and I stayed here for five nights this past week. By the third day, we had a litany of complaints, mostly focused on rooms in the Center Tower. In one room, TV didn't work or came on by itself, half of towels were dirty upon arrival; in another room, toilet was not secured to the bathroom floor, heating system never worked properly, sink gurgled loudly at times, sleep button on TV remote didn't work; in another room, water was either ice cold or sclading; heating system needed repair at 12:30 in the morning, but never worked properly. Those of us in the North Tower had few complaints, although there always seemed to be a small refrigerator and a microwave oven just left out in the hall for hours on end; very dangerous if the floor needed to be evacuated. When I complained, three of my staff members were given a 7,000 point bonus on their Starwood Preferred Guest accounts. It seems to me that the infrastructure in the central tower is aging and in need of major overhaul. It was not fair to my employees who were working a sales booth at a convention to have to endure these issues in their rooms, where they should have been able to relax and unwind. Strongly urge business travelers to avoid this hotel or, if you have to stay here, request a room in the north tower. Very disappointed.

Pricy hotel, without free internet, fridge or micro, otherwise the service was OK, except - we went to their business center to send a postal card overseas, and a clerk said that they are out of stamps for today. He suggested to get $$ from us for the cards and stamps, and he would send everything next day, so we paid. I asked for a receipt, but the clerk pretended that he didn't hear me and left... Later we learned that the card never made it. Cheap for such a hotel - cheating on pennies...