Positives: Unbelievably friendly and attentive staff. Location is perfect. The Pool is awesome. The restaurant is great. The rooms were great. Bed was very comfortable. The shower was fantastic (large and awesome water pressure.) The lobby is cool. The gym is big and well equipped. The hotel car was very available, and we made great use of is. The drivers were very friendly and helpful. Reserved room on Hotwire and got a incredible deal. The normal prices are quite high, and the negatives below would have bothered me more if I payed full price.

Negatives: I want to see the Joule when it finishes its construction project. Early morning backing up of construction trucks was annoying (7am). I gave the Joule 4 stars on condition due to the construction, but it is a 5 star property in my opinion. Their was one hiccup in the cleanliness of the room. I found used gum under and at the bottom of the sheets, which was annoying (and quickly and thoroughly addressed), but other than that, the room was pristine.

We stayed two nights at the Joule. We certainly did not get recognised for an upgrade as a Starwood Gold Member.

This hotel would have been adequate if the room price was much less. You get no view . I opened my curtains to a view of the construction site. We complained and they just moved us to an even smaller room with the same view. The staff are all young and good looking with little knowledge of service expectations.

The gym is in desperate need of an upgrade. I was so amazed at the rust on the equipment. I took a photo of it with my camera. I have stayed in the finest resorts in the world and Starwood has placed this hotel in their Luxury Collection. It needs to be removed ASAP. It might be where the young people of Texas go to spend their money on dinner and drinks in the bar but its not the place to stay overnight. The only service which was spot on was the car parking service and staff.

The turn down service was another amazing experience. I had a rather loud banging on my door to find a maid who said (Who spoke little english) 'downturn you have ice". She then handed me a bag , yes a bag of ice. I took it with astonishment.. if ice is all the guests want from this hotel it says it all about the culture this hotel is trying to achieve. No refund on items we complained about.

The hotel is very central around the bars and restaurants, and only 10 min. walk from the JFK museum. Certainly 5 Star, the quality of the fittings and furnishings is very high in all areas of the hotel and function rooms. Food was delicious. The most outstanding thing about this hotel was the customer service. Everybody was extremely helpful and pleasant no matter what their role was. I would certainly go there again.

Upon arriving the tone was very distinguished and sophisticated. The decor and lighting was over the top sexy. I would say it seemed more like a gentleman's hotel, which was confirmed when I saw the focus on the bathroom reading material display.
The amenities from the Bose sound system to the toiletries were very upscale and the service was wonderful. Great bedding, very quiet room, and no light peeking through the drapes which meant a great nights sleep every night.
Ben made dinner reservations for us at Nick and Sam's (a must go to restaurant) and we were treated like VIP's, with several comp. appetizers.
One draw back was the impractical lighting in the bathroom, it was very difficult to apply make up in the morning. A SPG upgrade would have been nice.
Overall 4+ stars!