Came to Cleburne for family wedding. Was promised room in a 'brand new non-smoking, no-pets wing'. My wife has a serious asthma condition, so we check those details beforehand.
Returning from the wedding, there was a distinct smoke smell in the room, and there were no sheets on the sleeper sofa. The front desk was not prompt in providing sheets. They also advised that they knew the offending party upstairs and would talk to them. Smoke continued throughout the night, apparently coming in from a bathroom vent.
Upon checkout, the clerk said they would charge the offending smoking party a 30% fee for smoking, but would not extend any discount (now or later) to us.
We wrote to Choice Hotels and never received any acknowledgement. Stay at this hotel completely at your own risk. Local and franchise management are no help at all.
- Cleburne Comfort Inn
