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Americas Best Value Inn - Bedford / DFW Airport: Traveller Reviews

2.0 of 5
2501 West Airport Freeway, Bedford, TX 76021
Hotel amenities
Americas Best Value Inn - Bedford / DFW Airport
Ranked #8 of 9 hotels in Bedford
3.0 of 5 stars 3 Reviews
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3 reviews from our community

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Traveller rating
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Date Rating
Tyler, Texas
1 review
2 helpful votes 2 helpful votes
“NEVER AGAIN”
1 of 5 stars Reviewed 27 November 2011
2
people found this review helpful

I am not too picky about cheap hotel rooms, as long as they're clean... but this place was horrible. I can live with the uncomfortable bed that left my 23-year-old body aching, the two thin pillows (along with a refusal to give us any more pillows because 'they were all being used'), the 4 cable channels in English that played only the news or sports, and even the fact that they made us go up to the front when we asked for more towels (which they expected to be exchanged for the ones already in the room!) and a blanket that wasn't already in the room... but the rest of our experience there was absurd.
The maid showed up at our door at 10:15, opening it without knocking... 45 min before check-out! My boyfriend happened to have stepped out of the shower to grab something when she did this, and when he shut the door as she was opening it, because he was wearing ONLY A TOWEL, she yelled at him that it was time to check out. He corrected her and finished showering. At 10:45 we got a phone call from the front desk. The woman insisted that check-out was in 3 minutes and asked if we would be staying. I told her that it was 15 minutes to 11 and she insisted that it was 3 minutes till! I corrected her and told her that I was looking at 3 clocks, one of which was the hotel clock that I had not touched and she continued to insist that it was 3 minutes to 11 and asked if we would be staying. I told her I would most definitely not be staying and that I would be at the front in 15 minutes to check out. This is the most unprofessional experience I have ever had at any hotel.. it's just bad business practice.
Beyond that, the HBO channel that they offer was difficult to get to. There were 3 or 4 steps you had to follow to turn it on, but there were no directions written in the room. I struggled for a while trying to figure out how to put it on, to no avail. I had to call the front and ask how to do it, and I was greeted with exasperation. If they don't want to tell the guest how to use the television, they should include the ridiculous directions in each room already, as any other hotel would do.
The only reason I gave one star was because it was clean. I will NEVER stay here again.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Kris C about Americas Best Value Inn - Bedford / DFW Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henderson, Texas, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Hotel is fine”
4 of 5 stars Reviewed 6 November 2011

Hotel is just fine for what it is. It's a $50 a night motel. Beds aren't great, but you get what you pay for. If you want 5 star service, stay downtown, not at the value inn in Bedford.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask D0n1981 about Americas Best Value Inn - Bedford / DFW Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantorville, Minnesota
1 review
1 helpful vote 1 helpful vote
“No, no, and NO!”
2 of 5 stars Reviewed 4 July 2011
1
person found this review helpful

The front desk area had a terrible smell, we had to beg for coffee since there was none in the room (even though there was a coffee pot). We asked for extra coffee so we wouldn't have to come back down the next morning and they refused!!!!! There were only two towels in the room and when we called to ask for more they wouldn't even bring them to us we had to go down and get them, when we got down there we were sent back upstairs to give them the other towels before they would give us more!!!! The beds are very uncomfortable as well and they have ZERO amenities. The staff here are very uptight and unfriendly, they were knocking on our door an hour before check out telling us it was time to leave or pay more!!!! Completely unpleasant! The only reason I gave 2 stars instead of 1 is because the room was clean. For lack of a better word, this place SUCKED! and I will never stay here again.

Room Tip: Just steer clear of this place!
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  • Stayed June 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask kaykay0205 about Americas Best Value Inn - Bedford / DFW Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABVI, Manager at Americas Best Value Inn - Bedford / DFW Airport, responded to this review
6 July 2011
I am so sorry to see that you did not enjoy your stay. Please allowing me this opportunity to apologize for the inconvenience you experienced during your stay at our hotel. I appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience.

We credit our success in the lodging industry to providing good service and quality accommodations at affordable prices. I have talked to my staff and have made certain that these issues will never happen again. I hope you will give us an opportunity to service your future lodging needs.

Thank You

Yogesh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Americas Best Value Inn - Bedford / DFW Airport

2501 West Airport Freeway, Bedford, TX 76021
Price range (per night):* 53 AUD - 60 AUD

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