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Holiday Inn Express Knoxville North: Traveller Reviews

2.5 of 5
7520 Conner Road, Powell, TN 37849
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Holiday Inn Express Knoxville North
Ranked #2 of 4 hotels in Powell
3.0 of 5 stars 39 Reviews
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39 reviews from our community

    Trip type
Traveller rating
    9
    11
    8
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Date Rating
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
“Hard to overcome a bad first impression.”
3 of 5 stars Reviewed 18 November 2011
3
people found this review helpful

Not unlike a previous reviewer, things got off to a very bad start with the poor attitude at the front desk.

Upon check-in at about 6 p.m. We waited awhile for someone to show at the front desk.

Once she appeared I told her I had a reservation. While she was looking up my reservation the only words uttered were "I need a form of payment"

No hello, welcome, how are you.... nothing but bad attitude and poor customer service.

His was repeated when I called back to the front desk to request help with a faulty Internet connection.

Again, same bad attitude and the same poor service.

The rest of the hotel was what one would expect at a Holiday Inn Express. However, the bad attitude of the front desk employee will ensure this will be our one and only stay at this hotel.

  • Stayed November 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Staff61 about Holiday Inn Express Knoxville North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellsworth
1 review
“Very dirty”
1 of 5 stars Reviewed 14 November 2011

Our tour group stayed there two nights October 23 and October 24, 2011. Our shoes stuck to the bathroom floor, very nasty. My husband and I stay quite often at Holiday Inns and is always really good but this place was awful. Several people in our group complained about how dirty it was.

  • Stayed October 2011, travelled with friends
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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Ask EllsworthArnold about Holiday Inn Express Knoxville North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Somewhat disappointed”
3 of 5 stars Reviewed 9 November 2011
2
people found this review helpful

We stayed there on November 6th and also earlier last summer.
We are Priority Club members and were surprised to be told by the manager that the hotel felt they did not need to offer extra perks to Priority Club members. ( He seemed annoyed that we mentioned to him that other Holiday Inn Express properties we stayed in were much more friendly and service focused, gave us bottled water, freshly baked cookies or a candy treat and seemed to care more about guest satisfaction. Other than that the room was clean and comfortable and the breakfast was fairly good.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask travelingtheglobe about Holiday Inn Express Knoxville North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, SC
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“great service, great room!”
5 of 5 stars Reviewed 1 November 2011

Courteous, friendly greeting at front desk. Very helpful with suggestions about restaurants. Room was spacious, very clean, updated, and in excellent shape. Bed very comfortable. All in all, a wonderful experience!

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Murray2417 about Holiday Inn Express Knoxville North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“It's the people who ruin the Hotel!”
1 of 5 stars Reviewed 7 October 2011
1
person found this review helpful

Stopped for the night, young lady at the desk was annoyed whne I asked if they had a Military Discount. I am retired USAF and my Wife Active Duty. The young lady said no, I said wow, I guess we don't count any more, and she glared at me. I asked about AARP, NO!, AAA, NO! Should have known then, but was tired nad said ok. I asked if she would look up my Priority Rewards Club Info, and she said ,NO! It's on another computer! She asked for an ID. I gave my Retired Military ID. Annoyed again, she said, "One with an address"!. I treid to explaine dmy Drivers Lisence did not have my current address on it and said I would give her the address. She ignored me and put down the address on the Texas Drivers Lisence. We just PCS'ed to Ohio and live ther now but she did not care. I have had it with Holiday inn Express, it's too hard to deak with these people! The room was overpriced, hardly anyone there, room to small, no fridge, bed was old and lumpy, Bad Night!

Room Tip: Don't stay here the rooms are too small!
See more room tips
  • Stayed September 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Ron N about Holiday Inn Express Knoxville North
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Additional Information about Holiday Inn Express Knoxville North

  • Holiday Inn Powell
  • Powell Holiday Inn
  • Holiday Inn Express Powell
Address: 7520 Conner Road, Powell, TN 37849
Price range (per night):* 105 AUD - 142 AUD

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