It was obvious to me that this staff enjoys hospitality from the check-in process with Alicia to the check-out with Amanda, these folks care and perform well in their positions. It is obvious that they all are well trained, professional in their dealings and have the utmost care for the guests and their experience.
We were visiting friends for their 50th wedding anniversary (Jones) nearby and were recommended to the Hampton Inn at Pickwick Dam. There were other hotels closer to their home and other hotels that were cheaper, however; we were told that the Hampton Inn would be the selected hotel by the family. What a comfortable, enjoyable stay. The hotel is beautifully furnished and decorated, nice setting near a golf course and a lake side view. The breakfast had multiple selections, nicely displayed and plenty of sitting areas, a nice experience.
Beyond the staff's control, a work crew was cutting tree limbs early on a Saturday morning that woke us up. We had been out late visiting and were hoping to enjoy an opportunity to sleep in. The professional woman at the front desk in the morning, Amanda; questioned us to find out how everything was with our stay. As soon as she felt that there was something bothering us, she cared enough to apologize and be sympathetic towards us. Wow, this meant alot to us and we were impressed.
It doesn't end there, we still had an opportunity to brag about the hotel's staff at our friend's special anniversary party to several folks that asked where we were staying. You see, good hotel operators know the key to success is satisfying guests one at a time. Kudos to these hotel pros! Thanks for satisfying us and making our stay a positive experience away from home.

We have a vacation lakehouse at Pickwick and drove up with friends for a girls scrapbooking weekend. When we arrived the road to our cabin was iced over. We went down to the Hampton Inn and stayed the weekend instead. The staff was wonderful, and let us use the conference room for all our stuff. The hotel is up to date, clean, nice room, etc. This was my 2nd stay there. Would definitely recommend it. This is the only major hotel in Counce besides the State Park Inn.

First let me say that I am a loyal Hilton Honors member and stay at Hampton Inns regularly for work. My story goes like this. I was trying to book a room at the Hampton Inn in Corinth, MS. For some reason they were booked so I looked for the next closest which happened to be this one at Pickwick Dam. This appeared to be about thirty minutes from where I was working, but I booked it anyway because I like The Hamoton Inns. I could have booked right accross the street from where I was working, but I opted to drive just so I could stay at the Hampton Inn.
So as I was getting ready to leave to catch my flight from SC I decided to call the other Hampton Inn which I originally tried to book. Wouldn't you know it they had a room. Awesome, so I booked it knowing that the NORMAL cancelation policy is 6P on the day of arrival for every other Hamtpon Inn I have ever stayed at. Anyway, I called to cancel and the lady who answered said they have a 24 hour canecelation policy instead of a 6pm policy like all the other Hampton Inns. She refused to cancel my room without charging me for the night and there was no exceptions! This was at 9am in the morning so I asked her if she could try to sell my room to someone else. She agreed. Nontheless, I still got a bill from her so I guess she didn't have anyone else reserve a room all that day.
I understand policy, but for a loyal corporate traveler a little help would have been nice. I even had my corporate travel department call her and she still refused. She doesn't realize how much business she just lost her hotel because I will never recommend this Hampton to anyone ever!!
The hotel may be nice, but her CUSTOMER SERVICE SUCKS!

Greg