This place is the WORST motel/hotel I have ever stayed in! Booked this motel through AAA on our way back home from a Myrtle Beach vacation! It is the midway point from MB to STL. Got there looked great from the outside. Had a pool and accepted dogs! INCLUDING wolves! You read that right! There was a man on the bottom floor who had 2 wolves in his room! Also we requested a NON smoking room and the door said NO SMOKING but when you opened the door all you smelled was smoke and ash! We went to the front desk and asked for another room. Which was NO better! Once we settled for the night my 3yr old daughter started screaming! She got bit by a spider and was swelling up like a balloon! We ended up spending the night in the ER as she is VERY allergic to spiders! It was IN the bed with her! I ended up killing it and leaving it on the bed. We complained to the front desk and they didn't care! We connected Best Western corporate and they refunded our money for the room BUT heard nothing from the motel in Knoxville! WILL never stay there again! And now I am real cauious where we stay!

Stayed over for a night here. Pull-up car to room door and in you go.

The room was clean but small. The walls were cinder block. Beds were small and marginally comfortable. Shower was clean. Water pressure was OK. Interior is dated and uninviting. Noise from other guests coming and going from their rooms. Reminiscent of a college dorm: livable but not glamorous.

After driving on I-40 all day, however, none of this made a difference in my ability to fall asleep.

For the price (around $40), I got what I expected.

** And they allowed my German shepherd; this was the major decision for stopping here (along with access to 40).

The free breakfast was just fine in my opinion but others who expect a full spread may think differently.

Not a place to spend a vacation. Good for a cheap place to stay when you can't keep your eyes open on the road and nothing can keep you from falling asleep. If you have no expectations you will think this is a good deal.

I try to make it a point to stay at Best Western, but not anymore. Best Western must be getting a little lax on who they franchise to. The fridge didn't work, the bed was lumpy, the pillows are made of that cheap shredded foam and they were just thrown on the bed. The high speed internet didn't work in the room we were assigned. Best Western lost my business on this one!

This Best Western by no means upholds the quality standards of any Best Western I have ever stayed in. The room had a stale odor, mold and mildew in the bathroom, ran out of hot water and had well worn bath fixtures, (sinks with cracks, towel bar falling off the wall). The pool that was advertised was not open and had no plans to open any time soon.The manager would rather send us to another hotel than to compensate us, (a discount on the room rate), for not having any hot water. The manager also threatened to call the police, since we felt the room was sub standard.I was so dissatisfied that the following weekend when I visited Knoxville I would not even stay at the Best Western-Cedar Bluff Inn that is located just a few miles east of this particular one. We stayed at the Candlewood Suites instead and it was wonderful!I wrote an email to Best Western and received an answer stating that they talked to the manager and he tried to accommodate us. And that on their next visit they would high light our complaint. In other words they didn't think our complaint warranted anything but a phone call to their manager.Best Western has lost a Gold Crown member subsequent to this event.