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BEST WESTERN Harpeth Inn: Traveller Reviews

116 Luyben Hills Road, Kingston Springs, TN 37082
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BEST WESTERN Harpeth Inn
3.0 of 5 stars 11 Reviews
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11 reviews from our community

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Traveller rating
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Date Rating
Colorado Springs, Colorado
1 review
“NASTY and RUDE !!!”
1 of 5 stars Reviewed 9 November 2011

We can not recommend this hotel to anyone!!! We should have left right at the point when we experienced the rudeness during check in. Never have we been treated this way at any Best Western hotel. This hotel does not deserve to use Best Western's name !!!
Room was nasty (dirty carpet and bugs on the ceiling). Besides that the bathroom looked like it needed a good cleaning the faucets didn't work correctly where it was hard to adjust water to warm temperature. It also was lacking complimentary soap, lotion, etc. No Kleenex (or similar) was present either.
The breakfast was another story!!! If you like frozen egg patties, sausage patties (which you had to heat up in the microwave) along with stale bread, than you would consider it to be a great breakfast as some wrote in their review here. The coffee tasted old and topped off with fresh coffee...NASTY !!!! To make things worse the front desk person (a male) watched over every move we made and what we took. As if we really wanted to take any more than needed. I stayed in many other Best Western hotels for a lot less money and had excellent service/food. I stayed there because of the Best Western reputation. I guess can't trust it 100% ...lesson learned.
In summary....rude front desk, dirty room/bathroom, terrible(frozen) breakfast. You decide if you want to stay at a place like this !

  • Stayed November 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dabored, Manager at BEST WESTERN Harpeth Inn, responded to this review
20 November 2011
Dear valued customer:
Thank you for submitting your review and inquiry, as a representative of Best Western Harpeth Inn I would like to apologize that we didn't exceed your expectations during your stay. We take great pride in our name and always look to our customers to improve anyway we can to stay ahead of the industry. I can assure you we are looking into the issues you've presented to us and will take the appropriate actions.

Thank you again,
Management.
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great value, very clean, I would stay again.”
4 of 5 stars Reviewed 16 October 2011

The rooms were recently renovated. All furnishings, bedding, paint and carpet had that new look and feel. The details in the renovation were very good. 40+ inch LCD tv. The only weakness was the wireless Internet had a very weak signal at the far end of the building, away from the office. A second node should be installed.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask RicochetTim about BEST WESTERN Harpeth Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dabored, Manager at BEST WESTERN Harpeth Inn, responded to this review
20 November 2011
Dear valued customer:
Thank you for your review, we at Best Western Harpeth Inn continually strive to excel in the industry and appreciate reviews that keep us in sight of that goal. As always if there are any issues we urge customers to inform us and we will do our best to make your stay a positive one.

Thank you again,
Management.
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Cincinnati
Senior Contributor
24 reviews 24 reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“Decent Place”
4 of 5 stars Reviewed 25 August 2011

We stayed here one night as a stopover. The room was fine for the price, $80. The worse thing I could say is the bathroom looked a little dingy but really wasn't bad. The continental breakfast was adequate and the staff was decent. Not complaints.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DougMCincinnati about BEST WESTERN Harpeth Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethel, Alaska
1 review
“Worst Best Western in the Nation”
1 of 5 stars Reviewed 25 August 2011

This place was a disaster and relatively expensive, to boot.
1. The lobby was dirty and the staff apathetic
2. The room door was stuck and the manager had to come upstairs and kick the door a couple of times to get it open.
3. The wireless internet was free and non-existent. There was absolutely no reception in the room, one bar on the landing outside the room, and only 2 bars sporadically in the lobby. Their machine in the lobby was broken. Manager's response to my concerns, "Oh, well."
4. Breakfast was scant, at best, with the morning staff watching over my children and shooing them away as they took their food.

I would recommend getting off 1 exit north of Kingston Spring and getting a hotel there. There were many more choices available.

  • Stayed June 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask dmhbetak about BEST WESTERN Harpeth Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Very nice accommodations and a great rate!”
5 of 5 stars Reviewed 31 July 2011

Hotel staff were very friendly- room was very attractively decorated and clean-nice breakfast the next morning- we are very pleased that we chose this location after a long day of driving

  • Stayed July 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN Harpeth Inn

  • Best Western Kingston Springs
  • Kingston Springs Best Western
Address: 116 Luyben Hills Road, Kingston Springs, TN 37082
Price range (per night):* 82 AUD - 93 AUD

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