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Hilton Garden Inn Chattanooga Downtown: Traveller Reviews

3.0 of 5
311 Chestnut St, Chattanooga, TN 37402
Hotel amenities
Hilton Garden Inn Chattanooga Downtown
Ranked #7 of 92 hotels in Chattanooga
4.0 of 5 stars 139 Reviews
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139 reviews from our community

What travellers say about this hotel
  • Great Place(3)
  • Breakfast buffet(3)
  • Very clean(3)
Traveller rating
    76
    36
    13
    8
    6
Only show reviews for Family (43) | Couples (36) | Business (22)
Date Rating
Hendersonville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very nice hotel, good location”
4 of 5 stars Reviewed 1 February 2012

My husband and I stayed here for the weekend. The hotel was very clean and the staff was pleasant and helpful. Loved the room layout and amenities.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great staff and location”
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

We stayed on a Saturday night after a day at the discovery museum. The hotel is right beside the museum. Plenty of restaurants in walking distance. Nice indoor pool and fitness center. Hotels policy is 100% satisfaction, and I personally saw that in action several times during the stay.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tennessee
Senior Contributor
40 reviews 40 reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Good Location, Staff & Rooms”
4 of 5 stars Reviewed 6 January 2012

Our second stay here was very pleasant. The staff were all very helpful and the room was clean. This hotel is in easy walking distance to the downtown attractions and a CARTA* pick up location. Downtown is such a pretty area with lots of great restaurants, movie theaters, the aquarium and a great place to just walk around. When I come back to Chattanooga, I intend to stay here. There is an $8 daily charge for parking.

*CARTA is a free transport that operates in and around the downtown area

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumming, Georgia
Senior Contributor
29 reviews 29 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Nice Hotel - Great Location”
4 of 5 stars Reviewed 13 November 2011
1
person found this review helpful

This is a nice hotel in a great location. We started out in a king jr. suite on the first night. Our daughter usually sleeps on the pull out sofa when we stay at a HGI like this one. They are usually quite comfortable. This one was different though. The sofa mattress was absolutely horrible! I spoke with the front desk this morning. The manager on duty gave us a nice discount on the room and quickly provided other rooming choices for us within the hotel. Their can do attitude was much appreciated! That's one reason why I choose to stay with Hilton when I travel. The made to order breakfast was fresh and really good too. Hotel employees were all very friendly and made a point to say "Hello" and ask how we were doing. A really nice stay!

Room Tip: Make sure the pull out sofa mattress is new and comfortable if you intend on using it.
See more room tips
  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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US
Senior Contributor
35 reviews 35 reviews
Reviews in 24 cities Reviews in 24 cities
4 helpful votes 4 helpful votes
“What a great hotel”
5 of 5 stars Reviewed 9 November 2011

Wonderful staff, comfy firm beds with down comforters and nice room. From check in to restaurant and check out- terrific staff. Had reserved King with tool away only to find out when we arrived at midnight that it is not permitted - fire hazard. Manager at desk offered comforters, pillows, sheets to make a palate on the floor for our teenage son, which she did. Bid down comforters , in plastic bags and everything very clean. We have stayed at the Doubletree, Courtyard Marriott and this time the HGI for the Head of the Hooch. 1st time at a HGI. Would definitely stay here again. A little pricey but worth it for the downtown location and ease of parking lot. Loved it. Thank you HGI for a wonderful experience. And breakfast cooked to order was very good, healthy options avail and reasonable price, great friendly service.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Garden Inn Chattanooga Downtown

  • Hilton Garden Inn Chattanooga
  • Chattanooga Hilton Garden Inn
  • Hilton Chattanooga
  • Chattanooga Hilton
Address: 311 Chestnut St, Chattanooga, TN 37402
Price range (per night):* 181 AUD - 238 AUD

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