My husband and I reserved a King Deluxe room - it was lovely - clean - and the bed VERY comfortable. When I stepped into the shower however, I almost slipped - nothing on the bottom of the tub to slow down a slip - so be careful there...
I'd give the food 4 out of 5, which in this part of the country, is pretty darn good!
The slots in the Casino were pretty tight (and believe me, we dropped some fun tickets!), so we ended up going down into Deadwood the following night where we found the slots a lot looser.
The help, for the most part was WONDERFUL. Waiters and Waitresses were GREAT. People in the Casino were swell as well. They need to talk to the people at the Front Desk however as the man who checked my husband in was unfriendly - matter of fact, up until the morning we left, NO ONE at the Front Desk ever looked up let alone smiled in our direction or said Good Morning, Hello - or made any attempt at being friendly and polite EXCEPT FOR ONE WOMAN - the day we left - her name was CODI - and we almost dropped our jaw when she said "Good Morning" to us. Very nice gal.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 January 2012
Thank you so much for taking the time to review our property. We apologize for any inconvenience you may have had at check in. Customer service is our top priority and we regularly train our employees to ensure you have the very best in customer service for the duration of your stay. We certainly hope that when your travels call for a return to the area you choose The Lodge at Deadwood once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC