Valet supervisor is horrible! - Mineral Palace Hotel and Gaming, Deadwood Traveller Reviews

kristen2day

Wy

2 reviews

1 helpful vote

“Valet supervisor is horrible!”

Reviewed 13 February 2012

1

person found this review helpful

Do not stay here! The people who worked there acted like they were on vacation themselves. The Valet supervisor was rude to us when we dropped our car off at valet. Then we had misplaced our ticket and he was a complete jerk. He said there was nothing he could do if we did not have our ticket. He was not going to give us our car!!! Jahmal was very nice and apoligized for his supervisors behavior. Then the walls are paper thin I could here everything from the room next door nothing like being up from 2am til 4am. This Hotel was dissappointing. I can't beleive that anyone has had a good experience here.

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6 March 2012

We appreciate you taking the time to comment on your recent stay at the Mineral Palace, we are sorry that your experience was less than satisfactory. Your comments have been brought to the attention of our valet team for training purposes. We have always prided ourselves on providing excellent customer service so it's disappointing to hear when we have not met our own high standards. The Management and staff at the Mineral Palace Hotel & Casino believe that returning guests do so; not only for our on-property amenities, but also because of the great customer service they receive. We hope that you will give us another opportunity to prove that to you.

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Kari K

Watertown, South Dakota

1 review

“SkiForLight”

Reviewed 8 February 2012

I have attended ski for light for many years and look forward to it every year. The Mineral Palace has been more than accomodating and the employees go out of there way to make your stay wonderful. I use a wheelchair and the hotel was very wheelchair friendly. It is located in a central location which makes it easy to get around to do a little shopping in downtown Deadwood. The hotel restaurant served delicious meals and there is a balcony that overlooks mainstreet. I would definitely stay there again.

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Tara K

Sioux Falls, South Dakota

1 review

1 helpful vote

“Ski for Light”

Reviewed 6 February 2012

1

person found this review helpful

I have been staying at the Mineral Palace during Ski for Light for the last 7-8 years. I enjoy my stay every year because the staff and owner are very nice, kind, and helpful. The beds are exceptionally comfortable, the rooms clean and welcoming, and the food is very tasty and amazing. Not to mention the deals that they have given our group has been so helpful in making this trip possible to attend every year. I highly recommend this facility to stay at. It's the best hotel in Deadwood!

Thanks for everything!
Tara K.

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Snoopspaw

Spearfish, South Dakota, United States

Senior Reviewer

6 reviews

2 helpful votes

“Wiinter Ski For Light Event”

Reviewed 6 February 2012

1

person found this review helpful

Hpeterson58
I have stay at the Mineral Palace for Ski for Light for many years now and I really look forward to coming back each year. The staff is very friendly , supportive and they will go out of their way to make sure your stay is as comfortable as possible.. They cares for the travelers who come to stay at this hotel and they are willing to take those extra steps and provide the above normal help should the need arise. Given the options of which hotel to stay at in Deadwood during.SFL I would always chose the Mineral Palace. I have stayed at many hotel /motel and i rate the Mineral Palace A#1 above the rest. Many Thanks to the staff and management for a wonderful weekin your establishment.

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wwigness

Minot, North Dakota

2 reviews

2 helpful votes

“THUMBS UP FOR THE MINERAL PALACE!!”

Reviewed 4 February 2012

2

people found this review helpful

The accomodations and food were excellent. Mr. Gould and his dedicated staff took great care of our large ski group. Despite our demanding and smewhat needy group of people, we were alsays gretted with a big smile and helping hands from the staff and management.

I have never stayed in a place that makes you feel like more than just a customer. The Mineral Palace made me feel more like part of a big family!

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Mineral Palace Hotel and Gaming reviews

Mineral Palace Hotel and Gaming: Traveller Reviews

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