First, they did not honor our reservations. They changed our room without speaking with us. We reserved a non smoking bottom floor room. We got there and were put in a smoking upstairs room.
Second, we paid a pet fee to have our dogs there every night. This should have included pet hair removal. Instead we were charged a crazy amount when we left for pet hair. Not for damages, there were none, but for pet hair.
Third, they called us disrespectful names over the phone, were rude, and short.
Fourth, they never one time cleaned the room during our entire stay.
Fifth, their breakfast was insulting. Tiny bagels, not even real size and boxed STALE cereal. We ended up going out to eat and spending the extra money out of our budget instead of eating the horrible spread they provided. No yogurt. No fruit. Stale cereal that you’re not allowed to bring to your room to eat, milk you can only put in your cereal not allowed to put in your coffee or drink a glass of. This place was very much a dictatorship.
The ONLY good thing about it was: 1. The hot tub/pool were nicely maintained and 2. The Location. Because of the location they are allowed to be rude and dirty, not keep to their contracts and cheat people out of money. They have a monopoly on the business and thus can treat people however they want. Which means without respect.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC