Let's see. As other reviewer said, hard to find, in the midst of construction area (not their fault, but didn't help, either). From the outside, looked like a reconditioned seedy hotel. They gave our reservation to another person -- really. They attached our paperwork to someone else's info -- they hadn't bothered to check the names! The checkin man was a nice guy, but really! He then fuddled around and gave us another room. This room was infested with mosquitoes -- babies and adults on the walls and ceilings, in the sink, in the tub. Open the door, more fly in. Going on a mosquito killing spree at 10pm is not my idea of fun!
Next morning woman is in charge of breakfast buffet. We arrive about 15-20 before man told us it was going to end, and woman gives us death stare. Says there may not be much food left. Gets pissy when my 5 year old leaves the door to the outside open (I would, too, if I had mosquitoes like that, but heck, put a door closer on it rather than being rude to clients). There's 1 box of Froot Loops, and I have 3 kids who want it. I ask her if she has anymore. She says she'll look (tho she's obviously not happy about it), then says, nope, no more. Kids unhappy. Parents start eating. Adventurous 5 year old opens cabinet under the serving counter, and lo and behold, lots of boxes of Froot Loops. He's happy, we're happy, until woman overhears, and comes to door and gives us her best Catholic School Nun look and a really rude "EXCUSE ME!" And then tells us and the kids to stay out of the cabinets. WHAT? She lies to us about whether or not she has Froot Loops (WHAT???!!!), then has the stones to look at us like we're hooligans or something!! Is there a Froot Loop quota I don't know about? Are they on recall and in limited supply? Were my kids less entitled than the next kids to come down the pike?!! INSANE! Even without the mosquitoes and the reservation mixup, she would have left a nasty taste in our mouths for this hotel. I was shocked it was a Best Western hotel (with a AAA star rating or some such nonsense!); I thought I could count on a basic minimum of service and rooms if their name was attached, but certainly not at this property.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC