Wow! Where do I begin? Even though I had read reviews beforehand, my mom & I were on a very tight budget, so I naively convinced myself "it can't be that bad." Boy, was I wrong. The outside of the hotel looks decent enough (in the daytime), but as soon as we walked in the room, we knew we had made a terrible mistake. However, we had booked for 6 days so we were stuck. The first thing that struck us was the moldy, mildewy smell of the room. Now for THE LIST of all the other things wrong w/the room: the carpet was absolutely gross & filthy. Stains everywhere...even though the carpet was a dark green, you could still see deep stains. We did not walk on the carpet in our bare feet, but rather socks. The socks were thrown out the next morning. Also, the carpet looked as though it hadn't been vacuummed in quite some time. The bedspreads were grimy. Totally gross & disgusting. Just sitting on them made me itch. The dresser, TV & top of the microwave were very dusty as if they, too, hadn't been cleaned in a while. The bathoom floor was dirty, as was the toilet (especially under the rim) & behind the door. The shower curtain had a huge hole right in the center. There was an ironing board, but no iron (even though there was a holder for the iron). Above my mom's bed was a fist-sized hole in the wall. One light did not work - despite the light bulb still in the socket. The corner by the door was stained brown (rust or mildew?). The curtain was filthy on both sides. The door did not have a secure lock - not even a chain lock. The table & 2 chairs were gross, especially the chairs - very grimy & dusty. The phonebook had several cigarette burns on the front cover. We literally were afraid to touch anything. The tub took 20 minutes to drain properly. On the very first day, my mom killed two small spiders. That same day, we drove to Wal-Mart & the dollar store & bought $20 worth of cleaning supplies - including a bath mat - and cleaned the entire room. We at least made it liveable. On the fourth day, I killed a baby roach on the wall by the sink (I did not tell my mom this until we were safely on the plane ride home because I knew she would've been really upset). Turns out she had found something, too - but didn't tell me until after we had checked out. She turned on the air conditioner & saw what looked to be tiny (mouse?) droppings in the vent. The hotel was also very lax on providing the basic amenities like toilet paper, kleenex, soap & towels. Every day we had to go to the front desk to ask for an extra set of towels. We never got a full extra set - washcloth, hand towel & bath towel. Usually, it was 1 out of 3 or, if were lucky, 2 out of 3. They were always "out of towels" or "only had 1 washcloth left." We got so tired of asking for soap & toilet paper that we ended up just buying our own. One day, we returned to the room to find that the maid - although surprisingly leaving us 2 washcloths - did NOT remove the wet, used towels on the floor in the bathroom NOR did she empty the two wastebaskets. How can housekeeping go into a room & not perform the basic tenets? Well, should we have really been that surprised? They don't clean properly, after all. I felt like telling the front desk the reason they "don't have any towels" is because housekeeping leaves the dirty, used ones on the floor instead of taking them to the laundry to wash them!!!! What laziness! One day, we were about to pull out in our car & we saw a maid stop her cart in front of a room. We purposedly watched her. Puffing on a cigarette & a cell phone in one hand, she walked into a room w/a plastic bag, came back out 2 minutes later w/no bag in hand & went to the next room. 2 whole minutes in a room. Did not take in any cleaning supplies, no towels, no vaccuum cleaner!!! Unbelievable. Despite all this, I still haven't told you the worst. I can't tell you what the sheets & pillows looked like because thankfully, we had brought some with us. We slept on top of our sheets the whole time - there was no way we were going to pull those grimy bedspreads over us. Well, now the worst - I sleep on my left side & always extend my left arm over & across the bed. I woke up the next day w/several red marks on my left arm & the left side of my forehead. At first, I thought maybe it was just a heat rash, but after the second day, about 20 more tiny bumps had erupted on my forearm & itched like crazy. It was so bad that I went to a "minute clinic" & was told they were bed bug bites! I was given an antihistimine & even though it's been a week later, the bites are still visible (although not as bad). Guest laundry was out of order all week as was the pool (although we probably wouldn't have swam anyway - who knew what was living in that water). VERY TERRIBLE HOTEL EXPERIENCE. VERY FILTHY, GROSS & DISGUSTING. INEXCUSABLE CONDITION. I've also sent a letter to the South Carolina Department of Health to report Masters Inn. My mom & I chalked it up to a learning experience. We will never stay below the level of at least a Holiday Inn again. Final grade for Masters Inn in Mount Pleasant, SC - F minus x 100!
- Masters Hotel Charleston North
- Masters Hotel North Charleston
