In reading this comment, I am both surprised, hurt and truly devastated.
This is a young lady that came to us with concerns about her budget. She wanted an 80+ person wedding and when the caterer came in with the food budget, she cut the guest list in half.
When I went back to the caterer, he said he could not keep the price per person with this reduction of guests. Feeling sorry for the Bride and Groom, I agreed to do a very expensive stand-up hors d’oeuvres reception at my cost. Cheese and crackers with strawberries and grapes
brie, cheddar and asiago cheese, Swedish meat balls, chicken kebabs, stuffed mushrooms, spring salad, shrimp cocktail, mini ham/cheese croissants, crab cakes and vegetable quiche.

The day before the wedding, she brought in extra tables from a rental company, a surprise to me, because she contracted for a standing hors d’oeuvres reception, not a seated affair, which is a considerable difference in cost. Feeling concerned for her wedding, I said this would be my wedding gift to the couple.
She gave me her “time-line” (how she wanted things to progress) the day of the wedding.
Before the wedding, the chafing dishes were lit and filled with food.
The wedding went perfectly.
As the guests entered and served themselves, I realized that her guests didn’t know this was not a sit down affair and I wanted everything to be unquestionably perfect, so I had 2 of our helpers who were supposed to do housekeeping for our other guests, step in to help serve the remaining hot hors d’oeuvres and drinks.
All of the food came straight from the oven onto silver platters. Hot. All of the food in the chafing dishes had to be stirred to keep it from scorching. All, were bubbling hot. The girls continued to circulate, pouring drinks, serving food, flawlessly, and at no cost to her, but at an extra expense for us.

Her sister came to us early (prior to the Bride’s timeline) and asked us to move up the champagne toast. She was informed there was ample time and it was not necessary to move up the time, but she insisted.
So, of course, we weren’t ready, but because she insisted, everyone jumped in and moved as quickly as possible to accommodate her request. Her sister and mother helped, happily, and no one thought anything was out of place as it can be customary for the Bridesmaid to bring the Bride and Groom them their champagne.
Thinking everything was a complete success, I had one of the girls bring a present of 2 Red Horse Inn mugs to their room. I wrote them a lovely note and later an email wishing them a wonderful Honeymoon.
A week later I got a call from Beth. We talked about the wedding and we seemed to have a pleasant conversation. I told her I had taken on a lot, hoping she would realize how much I had given to her, but there was no thank you and no thank you for the mugs or the fact that we had given her the next level up at no additional charge.
The following day I received an email from her complaining about the final bill, which was the wine, beer and final gratuity, and she wanted to negotiate it.
This was when I realized her all future complaints would be all about money and trying to get me to give her money back. If she had gone to the credit card company, they would not have honored a chargeback, based on the contracts and the email chain.
But, this poor young lady, who had complained about costs, was somehow, at the last minute, able to afford to hire a horse and carriage, a harpist, and a trumpet player, but thought she could negotiate with me about my charges and that I would give her money back if she complained loudly enough, which she did.
She threatened to call the Better Business Bureau, which I welcomed, because I knew that when they saw the contracts and the email chain, they would get a clear picture of this young lady.
I am sorry that she used TripAdvisor as a forum and I thought that TripAdvisor did not allow this kind of behavior in their policies.
I am disappointed in myself, for being foolishly generous and kind and acting as a friend instead of a business person. Lesson learned and sadly, one of our last weddings.