Jennifer, we greatly appreciate your comments. We want all the input we can get.

It saddens us that you and your husband were disappointed with your stay. We hope you will let us make it up to you. Meanwhile, here are some facts that may enhance your understanding.

Since 1999, we have striven to be very clear on our website through our photographs, offerings and all the extras we provide that we are a "horse of a different color" and not the typical bed and breakfast. We don't want to be typical. If this was not clear to you, we seriously welcome your suggestions so that we may further clarify this point for everyone in our online presence.

Throughout our history, we have continued to survey countless b&b's to really see what else is offered in our industry. We MUST do this in order to remain competitive. We have learned that there are different levels of bed and breakfast establishments. So far, we have not found much that even comes close to our level of going beyond the status quo. That is our focus.

Our guests have truly shaped what we are today. Understandably, we discovered that different guests have different preconceived ideas about what a bed and breakfast should be. These ideas are always formed based on the guests' previous experiences. As I am certain you understand, any successful business will cater to the wants and needs of its customers. So, we needed to experiment to get the pertinent facts. In the beginning, we tried having an afternoon gathering in our Gathering Room, but no guests came. For years, we tried to serve breakfast in the beautiful dining room, but time after time, the gentlemen came to the dining room and brought breakfast back to their rooms because their partners didn't want to get out of their cozy bathrobes, be on a schedule, or talk to strangers. Therefore, we could only conclude from this real evidence that most of our guests prefer their breakfast privacy. The "breakfast in bed" experience became another area where we could excel.

We responded. We accommodated those requests by putting in the "kitchen closets" that house the small fridge, microwave and coffee maker. The egg dishes, muffins, fresh fruit parfaits, orange juice, coffee and tea, along with the extra oatmeal and grits packets, are put into the fridge frozen before arrival to ensure they are as fresh as possible the following morning. Our guests have repeatedly commented about how much they love being on their own schedule and they enjoy the leisurely morning.

Had we not taken our clues from guests as we did, there is no way we could have grown to where we are now.

If you were too warm, we wish you would have called us. As we tell every guest, "We are here for you, 24/7, just call." It was in the binder in your accommodation and on every piece of literature. We are in the business of serving our guests to the best of our ability at all times, 24 hours a day, seven days a week. Our motto is "God is in the details" and we do everything with a loving touch of hospitality to every guest we host. That is a key reason why we get so many repeat guests, and why you see that a huge majority of our guest comments here and elsewhere are so positive.

Again, we hope you will let us make it up to you. We wish you and your husband many blessings.