I reserved a beach side villa through Pam Harrington Exclusives about 10 months prior to our stay. Let me say that the villa was really wonderful. We enjoyed every minute of our week on Kiawah Island, and the villa we stayed in really helped make the vacation. The villa was just a few steps away from the beach. It was clean, comfortable, surprisingly well equipped, and the decor was just perfect for a beach home. We had wonderful views and enjoyed the ocean breeze every morning and evening from the 2nd story screened in porch. I wish I was still there. We had two minor issues with the rental while there, and someone appeared within 24 hours each time to repair the problem. We also received a call from Pam Harrington 2 days prior to our departure to discuss what time we would be leaving, but also to make sure we enjoyed our stay and enjoyed the rental property. I appreciated that effort to make sure we were happy with the rental and with our trip.
The reason I am not giving an Excellent rating is strictly due to the communication prior to our vacation. The gentleman who was coordinating the reservation process was not helpful when questions were asked (and there weren't many questions that I even asked) and was not informative at all. In the email which I sent my final payment, I made the request to him for the keys and car passes to be mailed to my brother who was also staying in the home, and everything was mailed to me (which I then had to mail to my brother) and I never received any response to my request at all. His other responses were very short and curt, and I almost cancelled the reservation due to his lack of customer service. It concerned me as to what we might encounter once we were in the rental home if we did experience any issues. Fortunately, I stayed with this rental and our experience on Kiawah Island was great.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC