Stopped in Wilkes-Barre for a one-night stay during a 16 hour road trip. Used some reward points so ended up paying only $40 for the night. The hotel was very clean and comfortable. Large beds with nice pillows. Bathroom was very clean. The only strange thing was there were no towel bars other than the one hook on the back of the door ... not even a place to hang a hand towel. Nice views overlooking the city. Quick and easy check in and check out. Would definitely stay here again.

I had reserved two rooms on a family trip for my niece's college homecoming. This Holiday Inn Express was on the "special rate" list of accommodations provided by Misericordia University. As a requirement to obtain the special rate, you had to contact the property directly to make your reservations, which I did, and in doing so, received a confirmation number.
Upon arriving at the hotel at 9:00 PM on a Saturday, (in the rain), I was told that I had only reserved one room and they were "sold out" for the evening. When I insisted that I had reserved two rooms, I was told I only reserved 1 room. After producing my confirmation number, (which I needed to go to the car to retrieve), I was then told that I cancelled my reservation for two rooms and then reserved only one room and they were still sold out.
Since one room was not an option, I asked the man at the counter what he could do to help me and he said "Nothing" and there was no one else on property that could help me. It was at that point that I went out to my car (again) to retrieve my cell phone. Upon my return, the desk clerk told me that now I had two rooms available... just as I had reserved.
The hotel itself was fine... updated, clean and modern, as you would expect from any Holiday Inn Express.
I don't know what the reservation issue was, it was never explained to me. I don't know why I needed to go thru this "game" in order for them to give me the rooms I had reserved in the first place. Perhaps, due to the late hour of my 9:00 PM arrival, one of the rooms I had reserved (and supposedly prepaid) have been already given to someone else.

Lovely room, great staff. We were warmly greeted at check in and found all of the staff that we encountered to be very friendly. Shuttle driver was extremely courteous.
Truly enjoyed our stay. One small recommendation, I would highly recommend this resort to anyone who wished to visit the casino ( although the casino itself some of the staff should learn a few lessons from thie hotel staff) but the hotel may wish to invest in a larger shuttle.
When we arrived on a saturday evening there were so many people wishing a shuttle that we had to wait for the third trip, a 15 passenger van may be in order here.

Room was very nice,. not huge but appeared to be recently redone, comfortable bed, great pillows.

The night before,(9/9/11), we stayed at the Holiday Inn Express next to the Scranton/Wilkes Barre airport and it was great. The next night (9/10/11) we moved to this Hol. Inn Exp. because I won a few dollars at Mohegan and wanted to be closer (This hotel is 1 mile away) to the casino in case I had a few drinks.

This hotel is just as nice, maybe even nicer, than the Holiday Inn Exp. 6 miles up the road. Service was great. Everything was clean from the lobby to the rooms. Bathroom was very, very nice and the beds are comfy. Breakfast was great & the area to have breakfast was large. It was the morning of the 10 year anniversary of 9/11. Everyone having breakfast was mezmerized by the TV with CNN.

Both of these Holiday Inn Express Hotels in the Wilkes-Barre area are above average. You will enjoy your stay, feel safe and clean, eat well in the morning and find friendly staff.

I am a ChoiceHotel guy, but now I will join the Holiday Inn loyalty rewards program. They do things correctly here.