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Quality Inn and Suites Conference Center: Traveller Reviews

3.0 of 5
880 Kidder Street, Route 115 and 315, Wilkes-Barre, PA 18702
Hotel amenities
Quality Inn and Suites Conference Center
Ranked #16 of 17 hotels in Wilkes-Barre
3.0 of 5 stars 26 Reviews
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26 reviews from our community

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Traveller rating
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Date Rating
Fishkill, New York
Senior Contributor
25 reviews 25 reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Not bad.”
3 of 5 stars Reviewed 9 August 2011

We stayed here on July 30th. This hotel is on the older side and on the exterior, it shows. But upon entering the room the first thing I noticed was new carpet. Further inspection showed that the desk and dresser were nice and clean, the beds were firm and comfortable and the bathroom was clean. The bathroom is in need of an update, but everything worked. The TV was old (I couldn't care less) but worked. I slept very soundly here.

The next day we had the free breakfast. The room was large, there were 3 toasters and 2 waffle makers, cereal and fruit were abundant and the milk was ice cold. The attendant was working her tail off keeping everything clean and filled. The room overlooked a pleasant courtyard.

Front desk staff were very good and friendly. There is a busy Fridays Bar & Grill attached to the hotel and the pool looked fine.

Overall it was a good stay. Quality Inns are somewhat questionable these days, but this one is doing things correctly. $95 max is my estimate on what anyone should pay here. I got in for $81 and was satisfied.

Room Tip: Try to stay on the courtyard side.
See more room tips
  • Stayed July 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielR_880, General Manager at Quality Inn and Suites Conference Center, responded to this review
21 August 2011
All Quality Inns are compelled to honor their "Committment to Satisfaction" pledge. We strive to meet the Brand Standards set forth by Choice Hotels and are very happy to hear from this reviewer that we have met that challenge. We will continue working hard to fulfill the expectations of all out guests and know that on this reviewers return visit, they will be satisfied once again. We thank the reviewer for their very kind acknowledgement and look forward to being of service in the near future.
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Johnstown, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Perfect overnight accomodations”
5 of 5 stars Reviewed 3 August 2011
1
person found this review helpful

We were extremely satisfied. The area was very convenient to shopping, dining, highway and casino. Room was nice and clean. Perfect mid price accommodations. Staff was friendly and helpful. Exactly the hotel we needed on our way to our destination. We will definitely use this hotel again.

  • Stayed May 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DanielR_880, General Manager at Quality Inn and Suites Conference Center, responded to this review
21 August 2011
We sincerely appreciate the reviewers 5 point rating. Thank you for noting the close proximity to local points of interest, our clean, comfortable rooms, friendly and helpful staff and all for that perfect moderate price for which so many travellers are looking. And don't forget to mention our delicious hot breakfast each morning. We hope you enjoyed the waffles with strawberries and whip cream. They're the best! We are looking forward to you coming back so we can do it all over again. Thanks so much!
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York, Pa
2 reviews
1 helpful vote 1 helpful vote
“Always nice”
4 of 5 stars Reviewed 21 July 2011
1
person found this review helpful

I have traveled to and through just about major town/city in Pennsylvania. Anyone knows, when you travel to do your research and read the reviews. This is the first review I have ever written for any website or reviewing agency.

This hotel is always consistent and professional in their facilities and approach to customer service. There is an indoor pool/hot tub available for use at the adjacent hotel (sharing same parking lot). The continental breakfast is one of , if not the best in the area, and the staff could not be nicer. I have stayed in both the smoking rooms and the non smoking rooms, both are what you would expect for a hotel in the area. There are drawbacks; if you stay in a smoking room be preparred to inhale others remnants. I have stayed in smoking rooms where the housekeepers at least febreeze the place, not so much here. With that said, after you light up your first smoke or cigar it smells just like every other smoking room in the world.

I like this hotel and its staff. I have been upgraded due to my membership level without asking and always have been treated very well. If you are in the area for one evening you will not experience what I have, but stay a few times and you will find the hotel welcoming and the staff consumate profesionals.

  • Stayed May 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DanielR_880, Manager at Quality Inn and Suites Conference Center, responded to this review
23 July 2011
We want to extend to the reviewer, our sincerest gratitude for the very kind words and sentiments. Our staff works hard to make each stay for each and every guest, a satisfying and comfortable experience. Knowing that you have stayed with us several times and will keep coming back due primarily to the staff is most gratifying. Your thoughts with regard to the smoking rooms has been noticed and we will make a concerted effort to do better in that area. Thank you and we look forward to being of service on your future visits.
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Lancaster, Pennsylvania
1 review
“I wont be back”
3 of 5 stars Reviewed 22 June 2011

The front desk was not very friendly at check in and there was a deposit on the room even when paying with cash that we were not aware of til when we were checking in. The tub was chipping around the drain and part way to the middle. The Hot water knob was broke. You can clearly hear people outside the room talking. Very noisy. Other then that everything else was good. Upon check out the lady at the desk was friendly til I asked for my 80 dollar deposit back then she said " I have to call room service to check out the room first" I said ok so she gets on the phone and turns her head and whispers into the phone " I need you to check out room 275 cause it was a cash deposit" We were afraid to touch anything in the room cause we didnt know what they were looking for when they take a deposit just so we made sure we got our money back.

  • Stayed June 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielR_880, Manager at Quality Inn and Suites Conference Center, responded to this review
24 June 2011
We regret the issues the guest encountered and disappointed that we did not meet their expectations. We want the reviewer to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong, and how we can improve. Their willingness to share their recent experience is genuinely appreciated. We hope the guest will reconsider and give us another chance to show them we can do better.
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Syracuse, New York
1 review
“Decent place for overnights”
3 of 5 stars Reviewed 13 June 2011

This motel didn't "WOW" me. But it did have everything that I needed for an overnight stay (microwave, frig, and a comfortable bed.) Very nice that TGIF was right on the premises, so I didn't have to drive anywhere after a long day on the road for dinner.
The bathroom was alittle worn but clean. The massage shower head felt great for all those morning aches and pains! I like having the bathroom sink outside the bathroom, so i'm not trying to get my coffee and wash up while my husband is taking his shower. Could have used a vent in the bathroom.
The breakfast in the morning didn't have the bacon and eggs that some other motels have...yet there was a decent selection of muffins, pastries and cereal.
Its a good place to stay if you just need a place to stay while passing through town.

  • Stayed June 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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DanielR_880, Manager at Quality Inn and Suites Conference Center, responded to this review
15 June 2011
We take pride in being one of the few hotels that offer the convenience of complimentary in room refrigerators and microwave ovens. Along with the many other amenities such as Iron, Ironing board, coffeemaker and free wi-fi, the value is unsurpassed and we appreciate the reviewer sharing. We have had so many compliments on our Fresh Belgian Waffles, bacon, sausage, asssortment of pastries and wide range of breakfast fare items. But, we are always willing to considered our guests suggestions and take another look. Thank you for choosing our Quality Inn and we hope you will come back and see us again soon.
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Additional Information about Quality Inn and Suites Conference Center

  • Wilkes-Barre Holiday Inn
Address: 880 Kidder Street, Route 115 and 315, Wilkes-Barre, PA 18702
Price range (per night):* 113 AUD - 133 AUD

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