We stayed here on October 11, 2011. The hotel seemed fine, but I awoke to find three bites on my butt. Not having any experience with bed bugs, I thought they were mosquito bites. I continued to get bites back at home, when a friend pointed out that formation (rows of three or four bites) looked more like bed bugs. We did our research, finding out what bed bugs look like, how they breed, how to remove them, etc. We eventually found just one dead bed bug in our sofa, but we continue to inspect and spray. Although we never found an infestation, I continued to get bites for well over a month after the stay.

As soon we figured out what was going on, I called the hotel. Twice I left messages for the manager, but he never called me back. On my third call the front desk receptionist told me that the hotel's lawyer informed them not to comment on the matter. I asked if I could speak to the manager, but she wouldn't let me. She eventually hung up on me. I called back, and this time the manager picked up the phone. He repeated the line about the lawyer, but I continued to ask him if he would just please talk to me. He told me that if I didn't stop this conversation, he would call the police and report me for phone harassment. He then hung up on me too.

I called Best Western's corporate customer service number and told my story. The person I spoke with filed a report and said she would get back to me. After two weeks of not hearing back from anyone, I called them again. This time I was told that according to the hotel manager, he had spoken with me. This never happened. The manager also said in his report that we never actually stayed at the hotel on October 11, but that we had stayed there in August. This is also untrue, and just plain bizarre.

Best Western's customer service department claims that they don't get involved in bed bug cases- that they merely act as an intermediary. And since the hotels are independently owned, they have no authority to check registration records to confirm or deny the hotel manager's allegation that we never stayed in the hotel on October 11.

I would HIGHLY RECOMMEND doing a bed bug check before staying in this hotel. And beware that if you do find bed bugs, Best Western will take no responsibility for the matter. Overall a really bad experience. I've since read similar reports about other Best Western hotels around the country. So for me, I wouldn't stay at a Best Western again.

I stayed in this hotel for 1 night in late spring. The hotel seemed average, meaning, it had hot water, an ok bed, and no visible damage or stains. But, for whatever reason, it attracted a rowdy crowd of drunk senior citizens. We went to bed late, but it turns out the senior citizens go to bed even later. There was lot running and shouting in the hallway that night and the hotel staff did not seem to care.

The hotel's continental breakfast was neither continental nor breakfast. The coffee was an insult to coffee.

This hotel is fine when you are in a pinch, but it is certainly the kind of place where you want to pull off the comforter and make sure it doesn't touch any of your belongings.

Stayed at this location on November 4 and 5, 2011. Our room in this large, four story hotel contained two queens. It was spacious and the furnishings/carpet were in good repair. The bathroom was in excellent condition with the exception of some damage in the wall by the tub. Room included a microwave and fridge and was a reasonable price. Staff were pleasant and efficient. Good variety of items available in the included breakfast. Only 3/4 of a mile from the 222 (222 Business) exit. A good alternative if someone is wanting to spend time at the antique centers of Adamstown/Denver. The travel time from the hotel to the Adamstown/Knauers exit is just over 5 minutes.

We chose this hotel as it was part way between Hawk mountain and Adamstown, both of which we wanted to visit so the location was good. The rooms were fine but both nights we were there the fitted sheets pulled off the King bed which was annoying. Only one elevator was working and it was extrememly slow, and the stairs were not in a convenient location. Also the ice machine on our floor was broken and we had to go up 2 floors to get some ( maybe that's why the elevator was so slow..everyone had to use it to get ice as well as go in and out of the hotel. On the 2nd day, even the ice machine on the 4th floor didn't work. Breakfast room was crowded and not cleaned all that well; I realize it was a busy weekend, but tables weren't wiped down at all.
Maybe during the week this would have been better.