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Clarion Hotel: Traveller Reviews

300 Tarentum Bridge Road, New Kensington, PA 15068-4692
Hotel amenities
Clarion Hotel
2.0 of 5 stars 22 Reviews
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22 reviews from our community

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jeannedb
1 review
“Unsafe and Unclean”
1 of 5 stars Reviewed 22 May 2009

I stayed there with 3 of my children while visiting family over the Christmas break.

There was an altercation in the hallway at approximately 2 am. A young man was screaming some of the worst obscenities at the top of his lungs and threatening other people in the hallway. Apparently, the front desk was called because it was believed that he was assaulting a woman in his room. Instead of the police being called, the bar bouncer handled the situation, by removing the man from the building.

That was a joke, really. The door to the outside on our end of the building was broken and could not be closed let alone locked. The guy just walked right back in and started pounding on his girlfriend's door and yelling obscenities again. I called the front desk. No one came. I called again and pleaded with them to remove the man. Someone came and talked with the guy who quieted down for a short time, but as soon as the guy from the front desk left - he started pounding and yelling all over again.

In addition, the motel was dirty as other reviewers described.

We decided that if we need to stay at a hotel while visiting our relatives again (we don't always need to), then we will stay at the new hotel by the new mall. It's further away from our relatives, but I can imagine it would HAVE to be a much more pleasant stay.

PS - I wrote a formal complaint to Clarion about our stay and the unsafe situation. I received a generic reply and as far as I could tell the last time I looked, the door that I mentioned is still broken.

Don't stay there.

  • Stayed January 2009, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A Petri Dish”
1 of 5 stars Reviewed 23 September 2008
1
person found this review helpful

I was told by locals that this hotel is an old Holiday Inn: it probably dates from the 70s.

Our room was a Petri dish: it smelled moldy when we first walked in. I checked the bathroom and found that there was mold everywhere: even the shower curtain was BLACK all the way along the bottom with mold.

We checked out.

YOU HAVE BEEN WARNED.

  • Stayed September 2008, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Check-in / front desk
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, PA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Never Stay Here”
1 of 5 stars Reviewed 25 July 2008

This hotel is a joke. I have stayed there several times (because it is the only hotel w/in a 10 mile radius of the area), for various receptions. The front desk called the police for unknown people making noise, gave the police the wrong room numbers, and had the police nearly break down the doors of two rooms with people sleeping in them. One of those rooms was my room!!! Not only did the front desk not appologize, but they acted as if they did nothing wrong. Neither did the police for that matter, but that is another story.

Second, the shower did not work, and they did not offer any discount for us even with the lack of running water.

Breakfast buffet was good, but did not even come close to making up for the rest of the garbage we put up with. Oh yeah, the buffet cost $10 on top of your room stay!

It should be noted the other 60 guests that stayed there had a very similar experience.

NEVER STAY HERE. It is a gateway to hell.

  • Liked — Nothing, only the breakfast buffet was good.
  • Disliked — Everything
  • Stayed July 2008
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashburn, Virginia
Senior Contributor
30 reviews 30 reviews
Reviews in 22 cities Reviews in 22 cities
68 helpful votes 68 helpful votes
“Enjoy the view (and smell)”
2 of 5 stars Reviewed 25 June 2007
2
people found this review helpful

It was tricky to find hotel at night. Late check in was OK. I found out the room very smelly, it was non-smoking room and it was hard to get what the smell it was(mold?). Hotel clerk offered to change a room for the next day. Hotel located near the river and you can run/walk there and enjoy a river view. Pool was a plus in a hot day. Hotel has a restaurant, but I didn’t eat there. Place was very quiet. Hotel is old, but most of equipment - toilet, shower, AC, TV worked fine. My room had an iron, a hairdryer and a coffee maker. You can find a business center with free Internet Access on the first floor near the check in area. The whole town of New Kensington left a very sad impression on me - old empty houses, shut down stores( later I found out a newer part of the town), so I can say that hotel was OK for that area and the price they offered.

  • Liked — it was the only hotel in the area I needed
  • Disliked — nothing
  • Stayed June 2007, travelled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elmore, OH
Senior Contributor
40 reviews 40 reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
“Below Average”
2 of 5 stars Reviewed 19 March 2007
1
person found this review helpful

We had two rooms at this hotel and both were in need of serious cleaning! Hair on the sheets? Never changed? An old coffee filter in the coffee machine in the room, a telephone so dirty we wouldn't use it, sloppy repairs to bathroom fixtures, etc. The only thing clean were the towels! It was very disappointing as we have stayed there many years ago and I believe that nothing has been changed in over 10 years. This place is in bad need of revamping. We DID find the restaurant ok for breakfast as it offered reasonable prices and a buffet on Sunday if you like. We were there on St. Patrick's Day and the bar was hopping with live music, smoke and noise so we chose to sit in the restaurant area which was fine. The wait staff was always nice and helpful. However, the overall dirty rooms made us decide we will never stay here again unless they remodel and clean it up.

  • Liked — restaurant
  • Disliked — filthy rooms
  • Stayed March 2007, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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Additional Information about Clarion Hotel

  • Clarion Hotel New Kensington
  • Clarion New Kensington
Address: 300 Tarentum Bridge Road, New Kensington, PA 15068-4692
Price range (per night):* 91 AUD - 96 AUD

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