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Extended Stay America Pittsburgh - Monroeville: Traveller Reviews

2.0 of 5
3851 Northern Pike, Monroeville, PA 15146
Hotel amenities
Extended Stay America Pittsburgh - Monroeville
Ranked #8 of 9 hotels in Monroeville
2.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    6
    1
    5
    3
    8
Date Rating
Manassas, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent Value and Location for Pittsburgh, PA Area”
5 of 5 stars Reviewed 9 October 2011

The Extended StayAmerica in Monroeville is an excellent value and location for stop overs and stays in the Pittsburgh, PA area. Conveniently located off the Pennsylvania Turnpike (I-76) and Rt 22, this hotel is quiet but close to many restaurants and a close drive to food stores. The Monroeville Mall is also nearby. The staff was friendly and even helped me receive a discount on my single night stay. The kitchen, bedroom area, and bathroom were clean and attractive. The bed were comfortable. The TV and internet service was fine. My wife and I would certainly recommend this hotel to anyone.

Room Tip: Book early because it may be sold out.
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TrainManDan100 about Extended Stay America Pittsburgh - Monroeville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Top Contributor
106 reviews 106 reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
“Ok for a real short stay”
3 of 5 stars Reviewed 11 August 2011

The hotel is in a decent area that is easy to miss at first. The room was large, the kitchen nice and the hardwood floors were a real plus. It is a great place for a one or two day stay; however, I would ask to be placed near people that are there for short stays as there are residents who appear to be unseemly and the rooms with the long-term guests have a strong smell of curry. Sorry, there is no hidden meaning here, just being honest.

The check in was a nightmare as the clerk was nowhere to be found. I do take exception to the way Maryanne handled our check in. When we arrived around 10:00 pm, there was a gentleman waiting at the counter. I asked had he been waiting long and he replied about seven minutes. Well, another ten minutes past and by this time there were four of us waiting to check in and a guest (already registered) waiting for assistance. We rang the counter buzzer twice and received no response.
When Maryanne finally appeared she stated “I did not know anyone was here, why didn’t you ring the buzzer?” the gentleman that had been waiting the longest replied “I did twice.” Maryanne’s response was along the lines of “Well I all alone at night” or something to that effect. In short, she has us waiting, she looked disinterested and frankly appeared to have just woke up. She showed no professionalism or remorse.

I wrote the general manager, named Chiusano, and apparently he is disinterested also, he never responded!

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Iceler about Extended Stay America Pittsburgh - Monroeville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sterling, Virginia
Senior Contributor
29 reviews 29 reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Glad just an overnight...”
3 of 5 stars Reviewed 28 July 2011

We booked this hotel at the last minute when our other hotel wouldn't take dogs. The front desk was very helpful, but the room and facilities were a disappointment. The elevator had food on the floor (which was still there the following morning. The hallways and elevator had a pervasive smell of smoke. The room was damp...in fact the carpet felt wet. The TV was small and offered no real channels. Overall it was we were very glad to not be having an "extended stay" here.

  • Stayed July 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cLove2Travel about Extended Stay America Pittsburgh - Monroeville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Senior Contributor
42 reviews 42 reviews
Reviews in 24 cities Reviews in 24 cities
64 helpful votes 64 helpful votes
“An older but well maintained property. Internet is an extra charge.”
3 of 5 stars Reviewed 17 June 2011

This is an older property and while it shows signs of age, it has been well maintained.

The chrome may be a bit worn off the sink drain, the paint worn from the light-switch screws, but everything was very clean and recently painted. It felt save for a budget motel.

Internet costs an additional $5 per day.

  • Stayed June 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kovanen about Extended Stay America Pittsburgh - Monroeville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pgh
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“would NOT stay here, FILTHY”
1 of 5 stars Reviewed 18 July 2010

I had a bad feeling walking into the lobby that I noticed was dirty. The floors in the elevator were filty and the glass doors on all entrances,
The stairwells had not been swept for days/weeks with dirt and grass everywhere. The room needed updated. The curtains and bedspreads
and carpet was brown with plaid. The bed was the worst thing I ever tried to sleep on, hard as a brick. The refridgerator made loud crashing
noises all night long. This place was far from quiet with doors slaming all night. The kitchen countertops and refridgerator was never cleaned,
a black film was apparent. I should have read all the complaints and reviews before attempting to stay here, . It is apparent the manager is aware of these problems from ONE year ago, but they are not solved, it appears to be on going. New carpet, new beds, new decor would REALLY help
this place and upkeeping. From now on, I will be staying at the Hampton, Hyatt or Marriott.

  • Stayed July 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask sunnysailing about Extended Stay America Pittsburgh - Monroeville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-BKL, Manager at Extended Stay America Pittsburgh - Monroeville, responded to this review
19 July 2010
"I recently received a copy of your review of the Extended Stay America Pittsburgh - Monroeville. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The condition of the common areas you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
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Additional Information about Extended Stay America Pittsburgh - Monroeville

  • Extended Stay America Monroeville
  • Extended Stay Monroeville
  • Extended Stayamerica Pittsburgh
  • Monroeville Extended Stay
Address: 3851 Northern Pike, Monroeville, PA 15146
Price range (per night):* 96 AUD - 127 AUD

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Extended Stay America Pittsburgh - Monroeville
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