I had read the bad reviews but had stayed at the sister hotel Quality Inn a year or two ago and I just needed a cheap place to stay near the airport. I had all kinds of trouble from the moment I tried to check in until weeks after the stay was over. First, this property is "managed" by the same people that manage the Quality Inn next door, and I believe they are basically identical except for the paint. The checkin was painfully slow and they lied about which rooms were currently available. As soon as I got into the messy dirty room the internet went down. Non-smoking room reaked of smoke but didn't have time to argue again about which rooms are not available. Bathroom was disgusting and looked either unfinished or torn apart (see pics). Carpet had never been cleaned for years and like others said it was challenging to walk on it without wearing my shoes. Air conditioner stopped working late afternoon and they said it was my fault for running it on high cold (it was a very hot day). Never fixed it. Tried several times to see a manager during my stay and when checking out, they always said she's in the other building but she never came around. I tried calling for days after the stay and they'd either not answer (even when choice hotels tried to reach them at their main number) or transfer me to voice mail.
Worst hotel stay of the past 2 years for sure. Not the all time worst but one of my top 5. I travel almost all the time, weekly and weekends and try all kinds of hotels. I'm not that picky in a pinch for a short stay near an airport I prefer to not pay a ton but will pay more for peace and quiet and no hassle, in this case this place was far worse than I had expected even after poor reviews. Finally got a note saying "we're sorry you didn't enjoy your stay" and that was it, no adjustment, no refund, no offer for discount on another stay (although another stay will never ever happen as I will never ever stay at either property they manage, i'll sleep in my car before I do that again).
Stay far far away from this place. If they take your money you'll never be able to reach them to discuss a refund or adjustment. Obviously they know most people will NOT enjoy a stay here and are hardened against even contact from their choice corporation since I wouldn't be surprised if the majority of stays there end up in confrontation.
- Econo Lodge Lester
