This hotel is located in a busniess area. You have to buzz to get into the office area (1:00 pm), it is locked ALL THE TIME, to get ice you must have MANAGEMENT get it for you, (again ring the bell to ask), there are signs saying no refunds in the office. We had paid online prior to arrival. We choose it because we were traveling to see Thomas the Tank and with young children and the AMMENITY OF the PLAYGROUND was a positive selling point. Even with out the mention of NO POO, which many other area hotels offered we felt that outdoor play would be a better choice since at that time of year weather can be an issue. There is a green area with trees located on the backside of the building, just across the alley and it is patrolled by local police. When we drove up the alley to see if the playground was just out of sight; the police followed us. When we stopped he stopped. Don't look for the playground it is not there; when I asked the office I was told you can play in the back in the grass. Grass & trees do not make a playgound. Also this location is not in the tourist area of the town at all; the road is very busy and it is an industrial area. There is a pizza garden next door, whose customers on the outdoor patio were loud and AMAZING to watch. To find Thomas the Train, at the Strasburg Railroad Station, we had to drive 25 minutes or more.
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