We paid $300 a night for upgrading from El Lago tourist park to this one, for 5 people, thinking we will receive much more, few things we did not think off, to check before we paid:
It felt like we were staying at the Motel not Hotel.
Good
+ Customer service at the reception is polite
+ great balcony
+ location is good
+ BBQ and POOL are is good
Bad
- 20 inch monitor called TV
- mini fridge
- some ripped bed sheets
- hot water system that was on and off
- table and 4 chairs
- 3 seater lounge
- basic toilet and bathroom
- basic old furniture
- security key that did not work
- some unwelcomed small pests at the balcony
- apperently people who stay there more often tend to get bigger and better TVs
- promises that were not met, (manager will get back to us for a refund yet to hear)

If you have to deal with them make sure its done and completed straight away, don’t wait for them to call you back........
Get them to address your issued when you check in don’t wait to check out it will not happen. Please don’t listen to their promises…..

This hotel is looking very tired in all areas. I shared a room with my 2 grown kids. The bottom of the bathroom door was coming apart and so it could not be closed. Privacy in the toilet is essential even with family. When I informed the desk they already knew about the problem? When I asked them for a replacement light bulb for the bedside they said there was no maintenanceman on site. How hard would it have been to take one from one of the empty rooms or one of the used rooms they were leaving to be cleaned on monday when the cleaner rates are cheaper? $20 for breakfast is overpriced & so is the price of the dated small room.
It is in a good location, handy to the lake, shops & pelicans. I wouldnt stay here again for the price.

The location is fine,right on the lake front. Rooms are quite small,however they are quite clean and comfortable,we paid for one night and I thought it was way overpriced. They are quite basic,little fridge,kettle but no kitchenette.Some channels on a small tv with foxtel but not a great range. The pool area is very nice but get ready for stairs,if you have difficulty with mobility,or lots of luggage,prep yourself.Also when you check out,dont be in a rush because they make you wait whilst they go check the room before you leave.When we booked,it was a lakefront room,two adults one child, they told us they cant guarantee the sofa bed ( couldnt understand that as we booked the room),so we had to bring our own blow up mattress in case,however it was there when we arrived. Cant check in till 3pm and have to be out by 11am. If your a light sleeper,choose somewhere else as you hear every movement...would I stay again ? Not for that price

From arrival to departure we had nothing but trouble. We had booked 2 villa's, side by side for 2 nights with me ringing on a later day to book one of them for a further 3 nights. I had rang 3 times about the extra nights, 1 to get details, 2nd time to book the extra nights and 3rd the day before our arrival to comfirm my booking. Upon arrival I was told that the villa I wanted for the 3 extra nights was not booked but they could fix it but had to rearrange some one else to do that.We were also over charged $46. but after going back to them and complaining they did refund it. In the villa that could sleep up to 5 people ( we had 5 people in that villa) there was only four dishes 4 small plates and 5 dinner plates, a mish mash on a few glasses and cups 1 sml frying pan, 1 battered saucepan & 1 glass baking dish, a toaster and kettle. The blinds on 2 of the 3 windows did not open, bathroom window was difficult to open, smoke detector didn't work and hotplates didn't work up enough heat to fry onions, sausages etc. We did have trouble with very noisy, swearing campers. The only good thing about our stay was the prompt attention from night management when I rang them to report a fight that was occurring with the campers. If you consider staying here make sure you get all the details of your accommodation in writting. AND no I did not complain to the office staff as I felt they didn't give a damn, I got this impression at the time of booking in. Pity the place is run in this manner as it is in a perfect location, especially for families.