When we arrived the lady at reception was lovely, the location is excellent but once you walk into your room it's very disappointing. Apparently it had recently been refurbished, I find this hard to believe. The furniture is stained and outdated and the air conditioning and bathrooms are ancient! It was very muggy when we arrived so our first move was to turn the air conditioner on, it was obviously broken (very very old) and receiving no power although the remote seemed fine. We told reception and were told to check the isolation switch near the bed. After looking all over the room and not finding any such switch we rang again and they sent someone to check it out. He had to rip the head board of the bed away from the wall to get to the switch, how were we expected to see it?! He was very nice though don't get me wrong very apologetic but he then went downstairs to look at the switches down there. After half an hour of waiting for that he came back and said he thought it was the batteries in the remote. The remote was clearly working and the air conditioning was just flat out broken so after more time wasting we finally were told we could be moved to another room on the bottom floor which is a bit of a step down from the room we already had but that was fine they were very nice about it. The air conditioner in our new room was also very old but was working however it made a very annoying ticking noise through out our entire stay. We were going out that night and when my partner came out of the shower he was very very annoyed, the water alternated from freezing cold to boiling hot every minute or so and there was a dirty used bandaid left in the shower from a previous guest. It makes you wonder how thoroughly the rooms are cleaned and checked before they have new guests arrive if they don't even know that the air conditioning is broken or if there are disgusting used and bloody bandaids in plain site in the shower. I'd have to say overall the staff are very friendly and the location is great but unless they do some serious renovations and hire better cleaning staff I would not even consider coming here. It is way way overpriced for what you get and it is definitely not a four star establishment I don't see how they are allowed to call it so.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC