Booking lost, offered room stinking of cigarettes - Nicholas Royal Motel, Hay Traveller Reviews

Owen1234567890

2 reviews

Reviews in 2 cities

2 helpful votes

“Booking lost, offered room stinking of cigarettes”

Reviewed 23 October 2011

2

people found this review helpful

Arriving in hay at 5:30pm with our baby who was getting close to dinner and bed time, we went to check in only to be told that they had no record of our booking, despite us booking over the phone well in advance. We were offered the last remaining room at a discount because the previous occupant had smoked in the room, and it still stunk. We turned the air conditioner on to try and clear the stink but it made it worse.
The lady at the desk was apologetic but made sure we knew it wasn't her fault. She also rang the motel across the road to see if here was a vacancy, which luckily there was.
In the end, we were very happy with the saltbush across the road even though it was 120 instead of the 70 dollars offered by this place for a stinking cigarette room after they lost our booking.

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17 November 2011

As the owner of the Nicholas Royal Motel, I found this review upsetting. We take pride in our motel and ensure all bookings are handled professionally and efficiently. We are a non-smoking motel, and all our guests are reminded of this. However, on this occasion, the previous guest disobeyed the rules and has ruined the room for the next guest. We do not normally let the room out unless the smell has completely disappeared. We apologise to Owen for their unpleaseant experience and we are glad that we were able to find them accommodation in Hay for the night. We look forward to hosting them again.

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onecarp

Blue Mountains National Park, Australia

Contributor

11 reviews

Reviews in 11 cities

3 helpful votes

“Welcome after a long drive”

Reviewed 3 October 2011

1

person found this review helpful

Nicholas Royal Hay, stayed at this motel several occasions always pleasant, must eat next store . Rooms good size comfy bed

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22 November 2011

Thanks for the great review. The meals are fantastic next door, I agree. Look forward to seeing you again soon.

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SperanzaA

Alameda, CA

Contributor

13 reviews

Reviews in 11 cities

14 helpful votes

“A fine place to stay in Hay”

Reviewed 24 September 2011

1

person found this review helpful

Comfortable room well-equipped. Only problem was bathroom window which never closed and this was cold. Friendly staff. Be sure to check out the museums in Hay--impressive for such a small town.

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kwacky1

Stanthorpe, Australia

Reviewer

3 reviews

Reviews in 3 cities

3 helpful votes

“Great stop for families with young kids”

Reviewed 9 May 2011

2

people found this review helpful

Decent hotel room, but what made this place for us is the fantastic kid's playground - swings, slide, sandpit, trucks, trampoline, tennis on a stick. Great to get the kids active after a very long trip from Qld to SA. Bistro next door has decent food.

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mediCate

Adelaide, Australia

Contributor

14 reviews

Reviews in 10 cities

10 helpful votes

“Great overnight stay”

Reviewed 1 May 2011

2

people found this review helpful

Stayed with my family on the way to Sydney, I didn't really need nor expect much, but was delighted with the quality of the hotel. It was clean, comfortable and friendly. The little extras were much appreciated, a squigee to clean the car window, cutlery, microwave, milk in the fridge and toiletries. We didn't use the pool or playground, but they looked good. So impressed we stayed again on the way back