Coming from oversea, my wife and I were in the area looking for a house to settle in. The hotel management and staffs were very helpful on providing us the insight of the local areas and giving many useful recommendations in regards to our quest. Not only did we able to find our dream home in a very short time, we found some thing much more valuable that are sure to last a life time: the friendship and trust we get in this hotel. It is important for some one like us whom had been traveling around the world for some years and searching for a place to call home. We found the warm welcome and the truthfulness of the new hotel management and staff make us feel like we we belongs to here. We, especially my wife, were very grateful on the friendliness and professional hospitality of this hotel.
As for hospitality, I will give it a 7 stars!

very adequate for short stay. continental breakfast which was included in wotif deal, was quite good. good standard for a suburban motel, quite large also. we stayed in same place several years ago and it is obvious it has had refurb and new management.

My collegue and I were ordered to vacate our rooms before the end of our booked stay with Management feigning ignorance of our stated requirements. We later came to learn that they had huge bookings for what one of the managers referred to as A family function to one of us and a tournament of some sport to the other. We were very disapointed with the treatment we received given that we had stayed there on numerous other occassions. I wouldn't recommend staying here during high peak season as it could happen to you if they got better business in bigger bookings.
Staff are however; usually very pleasant and they keep the rooms clean

We arrived at the Willows on our last night of our drive around Australia. We were so happy to find a quiet, relaxing, comfortable, affordable and friendly place to stay the night.

It was not excessively flash or fancy, but it was just spot on for what we needed.