The room was lovely however Helen, the receptionist was an absolute cow. By looking at the rest of the reviews I see that me and my friend are not alone in thinking this. An uptight, childish waste of space and would never stay again due to HER! I hope u see this Helen! Get a life and a root!

My friend and I drove down from brisbane for a one night stay in Byron Bay.
We found the rooms the be very neat and clean and the location fantastic! However, we will not be coming back due to the extremely rude receptionist/manager.
Very unfriendly, did not apologise when the television was not working, lectured us when we accidently laughed whilst on the phone to her and then proceeded to talk over the top of us and acted like a 5 year old when we complained about her customer service. Whilst it is a nice motel, we did not feel welcome and will not be coming back again.

last minute stop with kids very friendly and clean considering location and the room we had i was surprised at the rate had a 2 bed 2 bathroom with kitchen suite had a wraparound balcony to watch the town and the sunset could see the water very impressed with the room

I was positively surprised by this nice place. We spend a couple of days with friends there (couples). Clean rooms (honestly : 4-5 corporate standard without excessive luxury) , very kind stuff, great location, free parking and cheap wifi in the rooms. However the swimming pool is ridiculous...and also the checkout at 10am is a bit hard.....