We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

The Cocoa Flats: Traveller Reviews

7 West Main Street, Hummelstown, PA 17036
Hotel amenities
The Cocoa Flats
3.0 of 5 stars 32 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

32 reviews from our community

    Trip type
Traveller rating
    8
    7
    2
    5
    10
Date Rating
Long Island, NY
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Not a good experience"”
1 of 5 stars Reviewed 9 August 2009

We booked this villa (103 Thrush Drive) which is located in a residential complex of villa style apartments. Once I opened the door and saw the filthy carpeting on the steps I knew I made a mistake. Although I was told that housekeeping would clean before we arrived, the carpets in the diningroom/living room were so stained and dirty and certainly not vacummed. The floor in the kitchen was so sticky and overall the kitchen was not very clean. I will say that the bathrooms were clean. We were told they provided linens, however, there was no top sheet on two of the beds and no linens for the futon. I called the office which is several miles away and 3 hours later I got a return phone call and after complaining sheets were dropped off. The positive is that the apartment is only 5 minutes from the entrance of Hershey Park. This could have been a good experience if the unit was clean. I am glad we only rented it for 2 nights because I would not have wanted to stay there any longer.

  • Stayed August 2009, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes
Ask CurlyLongIsland_NY about The Cocoa Flats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
1 review
“Great Value”
4 of 5 stars Reviewed 29 October 2008

Traveling with a family of 6 we typically need 2 hotel rooms so we gave this property a shot. While making the reservation we were informed that the office was only open until 6pm. I guess this is because the units are run more like rentals then a hotel or motel. No big deal we were there by 5pm. The unit was rather spacious; 2 separate bedrooms and a sleeper sofa more than accomodated us perfectly. The one bed is a sofa bed so make sure one of the kids sleeps there since the mattress is pretty thin. Nice granite in the kitchen. Just wish it had a second bathroom and a free breakfast. Oh well, we made due and saved about $200 since most places in Hershey were charging at least $189 per night.

  • Liked — space
  • Disliked — no breakfast
  • Stayed October 2008, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask SeanCU about The Cocoa Flats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
unityville, pa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Cocoa Flats, Hummelstown, PA”
5 of 5 stars Reviewed 23 September 2008

Real nice 2 bedroom unit. Kitchen and living room. Lots of space. Kitchen not real well stocked, but who wants to cook a lot any way. Call before arriving(a few days), they have limited office hours.

Was this review helpful? Yes
Ask shaffer-2 about The Cocoa Flats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, MD
1 review
1 helpful vote 1 helpful vote
“Not a Hotel - No customer service!!”
2 of 5 stars Reviewed 8 September 2008
1
person found this review helpful

Some friends and I rented one of the villas located in a nice quiet neighborhood. I'll start off by saying that the place was clean and spacious and had the feel of someone's home. So much so that I was worried that someone was going to walk in and ask us what we were doing in their house. But back to reality. We got to the villa, got the key out from under the mat and went in. The A/C wasn't on so we turned it on expecting to at least get some cool air flowing. Yeah right! It was in the 90s outside and very humid and close to 100 degrees inside of this place. Even with all the windows open it wasn't any better. I was warned beforehand that there is no one available after hours and I would have to call and leave a message. I did just that . Please note that the answering machine said that the office opened at 8am on Saturday. I didn't get a response Saturday morning so I went to the office and the travel agency that the registration desk is located in doesn't open till 10 am. I came back at 10 and the lady that works for the travel agency told me that they won't be in today and that housekeeping MIGHT be in. She was very helpful and took a message and IF they show up, she will let them know my situation. I didn't get a response until 10 am MONDAY and they pretty much told me that my friends and I were incompetent and all we had to do was turn the thermostat on... As you saw earlier in my review we did just that. Our only saving grace was hurricane Hannah since the rain dropped the temperature outside to the 70s. We still had to leave the windows open and all that lovely rain came pouring inside. The Cocoa Flats website is VERY misleading and if the owner actually cared about the people that are paying him/her then it would be a nice place.

  • Liked — Spacious and mostly clean
  • Disliked — NO customer service and limited parking.
  • Stayed September 2008, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask vonnie482 about The Cocoa Flats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hersheyite, Owner at The Cocoa Flats, responded to this review
28 October 2008
We believe our establishment is a value oriented property when compared to a ordinary hotel room. We provide 3 times the space for less than what a hotel charges. We have limited office hours in order to maintain affordability. We assume that when renting a "rental unit" you forgoe some conveniences.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Hummelstown hotels

The Inn at Westwynd Farm
5 of 5 stars
Show Prices ABS:HotelCheckRates-d309076?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Country Inn & Suites Hershey at the Park
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1866230?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Holiday Inn Express Hershey (Harrisburg Area)
4 of 5 stars
Show Prices ABS:HotelCheckRates-d102433?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hilton Garden Inn Hershey
4 of 5 stars
Show Prices ABS:HotelCheckRates-d102247?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Comfort Suites
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1485969?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Horrible - do not stay here!!”
1 of 5 stars Reviewed 18 August 2008
1
person found this review helpful

This place should be closed down. It was awful! We would have left in a minute if we could have received our money back. Now I know why they charge you in advance!

My review would be the same as the review a few days ago. I think we stayed in the same unit because the bed was still held up by the pot! I complained to a nice man at the desk and he seemed so shocked at what I told him about the room. He must have been a great actor because he must have heard all this before!

The rooms seemed like an old college apartment you just moved into. No pictures or curtains, nasty bed linens, etc. The top bed on the trundle had a mattress that was too short and my daughter fell on the wood and got a splinter. The place smelled so bad when we arrived and the girl at the desk said that the cleaning crew smokes in there even though it's non smoking.

Gross, disgusting, don't stay here!!!

  • Stayed August 2008
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask JANJL about The Cocoa Flats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed The Cocoa Flats also viewed

Hotel Hershey
4.5 of 5 stars 593 Reviews
Hershey, PA
Show Prices ABS:HotelCheckRates-d102251?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hershey Lodge and Convention Center
4 of 5 stars 749 Reviews
Hershey, PA
Show Prices ABS:HotelCheckRates-d112992?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
The Suites at Hershey
4.5 of 5 stars 87 Reviews
Hershey, PA
Show Prices ABS:HotelCheckRates-d102256?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 4 hotels in Hummelstown, ranked by popularity »

Been to The Cocoa Flats? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Cocoa Flats

7 West Main Street, Hummelstown, PA 17036
Price range (per night):* 112 AUD - 338 AUD

Owners: What's your side of the story?

If you own or manage The Cocoa Flats, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Cocoa Flats
Show the lowest price for this hotel (from our partners)
Show Prices