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Comfort Inn Philadelphia Airport: Traveller Reviews

2.0 of 5
53 Industrial Hwy, Essington, PA 19029
Hotel amenities
Comfort Inn  Philadelphia Airport
Ranked #4 of 7 hotels in Essington
3.0 of 5 stars 96 Reviews
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96 reviews from our community

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Date Rating
Allentown, Pennsylvania
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Park and Fly”
3 of 5 stars Reviewed 2 February 2012
3
people found this review helpful

We stayed here the night before an early flight out of PHL. We weren't looking for anything fancy but needed it to be clean. This hotel isn't a 5 star but it fit the bill. We read all the reviews before booking and I must say this hotel was fine for what we needed. We wanted a king bed but were told all kind bed rooms face the highway. After reading reviews that highway rooms are loud at night we opted for 2 beds that faced the parking lot. Our friends kept the king room and said that they could barely hear highway traffic. The room was clean and the bed was comfortable. We were in a non-smoking room and actually the entire floor we were on was non-smoking. So, there was no smell that we noticed. We were up and gone before they had breakfast so I can't comment on the quality of food. The girls at the desk when we checked in and out were both very nice. The shuttle drivers to and from the airport were nice as well. Once we landed back at PHL we called the hotel to have them come pick us up and within 15 mins they were there.
There are several places to eat nearby. Some you can walk to.
I'd stay here again when we have an early morning flight.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask penguin979 about Comfort Inn Philadelphia Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerran Lewis, General Manager at Comfort Inn Philadelphia Airport, responded to this review
22 February 2012
WOW !! Thank you so much for such a positive review for our property the Comfort Inn Philadelphia Airport!! It's greatly pleasing to know that you fully enjoyed your stay; THAT is our main goal & we intend for all of our guests to receive as memorable a stay as yours! We anticipate your return!! Just to let you know if you visit the Philadelphia area we do have king rooms that’s away from the highway. Please feel free to reach out to us for any upcoming reservations and we will see to it that you get a king room away from the highway.

Thank you.
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Temple Hills, Maryland
Top Contributor
96 reviews 96 reviews
Reviews in 73 cities Reviews in 73 cities
43 helpful votes 43 helpful votes
“Comfort Inn Philadelphia Airport”
5 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

Convenient location to downtown, right of I95. Friendly staff and clean room (shower could have used a bit of a update and cleaning). Normal breakfast but it lacked because it seemed like they put out more but while we were there, there was not much. Maybe they only put out the eggs, sausage, etc. on the weekends. Would highly recommend during a trip to the area.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jedivader about Comfort Inn Philadelphia Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerran Lewis, General Manager at Comfort Inn Philadelphia Airport, responded to this review
22 February 2012
HI and thank you for your kind compliments on trip advisor about the Comfort Inn Philadelphia Airport. We are currently updating our rooms/bathrooms so on your next visit you will see new shower heads and I am truly sorry for breakfast as it should be fully stack until breakfast is completely over I will see to it that this is consistently getting done everyday. We look forward to welcoming you back to our hotel.

Thank you.
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Felton, Delaware
1 review
1 helpful vote 1 helpful vote
“DTThomas”
5 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

I personally would recommend this hotel to all. The front desk service was excellent and the hotel accomodations was great. I was especially pleased with Mrs. Shauntel Ransom & Mr. Jerran Lewis. They were very professional & handled all my needs.

Room Tip: I feel that all the rooms are great. In the winter I like a room without a balcony.
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  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dwight T about Comfort Inn Philadelphia Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerran Lewis, General Manager at Comfort Inn Philadelphia Airport, responded to this review
3 February 2012
Thank you so much for such a positive review for our property the Comfort Inn Philadelphia Airport!! It's greatly pleasing to know that you fully enjoyed your stay; That is our main goal & we intend for all of our guests to receive as memorable a stay as yours!
We are looking forward to your next visit.
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Sisters, Oregon
Senior Contributor
35 reviews 35 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Excellent customer service”
5 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

Just wanted to compliment Vanessa who checked us in on 1/4 and van driver Keith who drove us to the airport on 1/5 and again on 1/10. Vanessa was friendly, efficient and really knows her job. In addition to being friendly and a good driver, Keith put our minds at ease with the directions he gave us on how to get from the airport and into Philadelphia by train. In general, the staff were very friendly and helpful, but Vanessa and Keith went above and beyond the call of duty. Our room was big, clean and comfortable, the price was very reasonable, and the breakfast was great. If we have to come back to the Philly area again, will be sure to stay here.

Room Tip: Ask for a room that is farthest from the traffic pattern of the highway.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HalKOregon about Comfort Inn Philadelphia Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerran Lewis, General Manager at Comfort Inn Philadelphia Airport, responded to this review
2 February 2012
Thank you for choosing Comfort Inn for your recent stay at Philadelphia Airport. I was delighted to hear you had an enjoyable time at our hotel.
It’s very nice to hear that we were able to meet all your accommodations and service needs and that everything was to your liking, as complete satisfaction is our goal at Comfort Inn. It was truly a pleasure to serve you. It is patrons such as yourself to whom we owe the success of our establishment.
My sincere appreciation of your patronage cannot be overstated. I want to assure you that we will continue to do all we can to justify your confidence in Comfort Inn Hotels.
We are looking forward to your next visit and wish you the best in your business and personal endeavors.
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Beaumont, Texas
2 reviews
“The front desk clerk Mrs.Andrea was very professional.But,the shuttle drivers John and Keith charged me $20 each,etc....”
2 of 5 stars Reviewed 2 January 2012

Like I stated before the shuttle drivers Keith and John chared me $20 each for hotel shuttle accomadations which I thought was a free service for your guest.Albert Adams room 120 12/31/11-1/1/12.

Room Tip: Rent your own transportation the shuttle drivers charge by the mile.
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  • Stayed December 2011, travelled solo
    • 1 of 5 stars Service
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Ask albertjadams about Comfort Inn Philadelphia Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerran Lewis, General Manager at Comfort Inn Philadelphia Airport, responded to this review
3 February 2012
!!!

I’m concerned about the shuttle service you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this to my attention.

A Hotel is defined by the quality of service it provides to its guest. Consequently it’s disappointing to learn that you’re unhappy.

Please accept my sincere apology.

I want you to know that the comments and suggestions we receive from our guest are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how to improve. Your willingness to share your recent experience is genuinely appreciated.

Since we were unable to remedy all of your concerns during your brief visit I’m please to refund you for the charges you endure from us for our complimentary shuttle service. A check will be issues for the amount that was charged to you, and I promise this will never happen again.

Please be assured that all of the issues you’ve raised have been addressed, and that appropriate action has been taken.

Again, I want to thank you for taking the time to share your concerns with us.
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Additional Information about Comfort Inn Philadelphia Airport

  • Philadelphia Airport Comfort Inn
  • Comfort Inn Essington
  • Essington Comfort Inn
Address: 53 Industrial Hwy, Essington, PA 19029
Price range (per night):* 93 AUD - 127 AUD

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Comfort Inn  Philadelphia Airport
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