Wow! What creative writing! Where to start? I'm truely sorry this group was not happy here.
In response:

1. Yes, we have an adorable cat. The home page of our website says it, and has a photo of Casper. He is outside most of the time, and kept out of the quest rooms. We stock OTC alergy meds for people who come knowing this, and have a reaction. Very few people have needed it.

2. The bedroom doors all have locks. We live in a rural, secluded, safe area. Our quests are told they can safely leave the exterior doors unlocked. My husband and I live here, and a poilce officer lives at the entrance to our driveway. We've never had intruders - in 30 years. I don't know if they locked the doors or not - we didn't check.

3. Most of our guest suites have bathroom doors w/locks. The 2 that don't have privacy screens to block the view into the bathroom.

4. We operate as either a Bed & Breakfast OR a vacation home rental. When you rent the house - as this group did, the rate is much lower, and you have the choice of cleaning before you leave or paying a cleaning fee. I clean, or inspect, each room after people check out, so I know everything is clean for the next arrivals. This group left the house neat, and most rooms clean, but forgot to clean the bathrooms and some floors. It took 4 hrs. to complete the cleaning, so we retained part of the security deposit. We'll also supply and wash/dry all linens for a small fee - asking them only to start the washer with the 1st load of sheets . No one has ever used all the towels, or ask for more.

5. When you rent a house, paper supplies are not usually included. We provide enough for the 1st night.

6. On arrival (2 PM), we asked them to keep the thermostat for the central air conditioner between 72 and 76 degrees, and told them the windows and doors must all be shut while it's on. Early evening, I was outside and noticed several windows were wide open. Many of the guests were also outside, so I asked them if everything was OK with the house. They were loving it! I then reminded them that all windows must be shut while the AC is on.
About midnight, I awoke COLD - inside temp was 65 degrees. I stepped outside, and saw that at least 4 windows were WIDE open. I turned off the AC unit( it had been runing continuously for 9 hrs), and went back to bed. By mid morning, the inside temperature was up to 72 degrees. My husband reminded them to keep windows shut, and turned the AC back on. The next night, the thermostat was at 67 degrees, but we left it on, because the windows were shut.

7. The 2nd evening, I cleaned out the fire pit, and started a fire, while they were inside. We sat there until a few people joined us, chatted a bit, the then left the area to them.

8. The pool area has 3 small solar lights, a motion sensor lite, and a flood light - controlled by a switch inside the pool house, which was open for guests' use. A citronella torch is ready to light. Flash lights are available. No one said anything about it. I think the moon was full that weekend. We will improve signage for the light switch.
The pool heater was not working because it was not needed. The sun and hot days kept the water near 80 degrees. It felt wonderful!

9. If you want the house at 65 degrees, and the pool water at 85 degrees, and are not willing to clean bathrooms or pay a cleaning fee, this is not the house for you to rent. To every one else, please stay in our home, and we will gladly do what we can to make it a wonderful, relaxing vacation for you. Many people come here time after time, and love it. When you stay as a B&B guest, everything (linens, soaps, cleaning, breakfast, toilet paper, candles, snacks, drinks, reading/writing materials, firewood) is included in the price, and we will talk to you occassionally. Best wishes always.