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BEST WESTERN PLUS Executive Suites - Columbus East: Traveller Reviews

2.5 of 5
1899 Winderly Ln., Port Columbus Int'l Airport Area, Pickerington, OH 43147
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BEST WESTERN PLUS Executive Suites - Columbus East
Ranked #3 of 3 hotels in Pickerington
3.5 of 5 stars 34 Reviews
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34 reviews from our community

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Traveller rating
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    5
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Phoenix, Arizona
Senior Contributor
25 reviews 25 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Better than where we were before...”
3 of 5 stars Reviewed 15 October 2011
1
person found this review helpful

We moved here after a bad night at the next exit down. The folks who work here were very friendly and let us check in a little early when we explained our situation (we hadn't stayed to shower at the place we were before). Our room smelled a bit of old man's cologne and felt stuffy but was clean. The beds are so-so... I could feel the springs when I lay on my side. The kitchen is a bit inadequate if you actually want to use it... what are all the empty cabinets for? Someone was smoking nearby which we could smell in our non-smoking room, we could hear the conversations in the rooms to either side of us and I could hear everyone who walked past us, above us or next to us. It was an improvement over the other places for most things but we picked the other place because it had kitchen facilities and I prefer to make my own food. On the upside, the Greek restaurant across the parking lot had pretty decent food. I'd stay here again if I had to but I'd look for something newer and with actual kitchen facilities.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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mike43147, General Manager at BEST WESTERN PLUS Executive Suites - Columbus East, responded to this review
13 February 2012
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We do have kitchen stuff for all the kitchen rooms but they need to be requested.
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Leroy, TX
Senior Contributor
29 reviews 29 reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Only adequate”
3 of 5 stars Reviewed 25 September 2011

I stayed at this hotel for 3 nights, Thursday through Saturday with my son and daughter. This was not the worse hotel experience ever, but it was far from the best. Good: Very good rate, room was clean and although they overbooked and was not able to get room originally requested, they did adequately accomodate us. My bed was comfy and I slept good. Bad: This is without doubt and old hotel that is in desparate need of TLC. The furniture is old, banged up, chipped and scratched. Staff is not very friendly. Do not stay here if you have high expectations. You get what you pay for.

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Oakland, NJ
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
“At Least the Manager was Nice”
2 of 5 stars Reviewed 30 August 2011

We happened upon this hotel after a long ten hour drive. It was featured in one of those interstate hotel magazines. We arrived after midnight tired and exausted. When we got to the room we found the room occupied. The door would only open until the top lock was engaged. We were given another room and found that the bathroom was not cleaned. Our third room had a lock issue but we were so tired that we decided to risk it.

Objectively, I think this is a lower scale hotel that was given an inexpensive makeover. The rooms were musty. In fact the entire hotel was a little dark and dank. I think the owners went to hotel closeouts for furnishings. I counted nine different styles of furniture in the livingroom and none of it matched. The TV's are old style with poor reception. The towels were dirty and the sofa, which is not a sofabed, was torn. The wallpaper was peeling in some places and I found a spider on the wall. When we came into the lobby that night there was the smell of insecticide.

The water pressure was good in the shower. The place had signs that it was renovated recently but it was done on the cheap. It was not up to the standards I expect from the Best Western chain.

We informed the manager about our experience the next day. He apologized and gave us 50% off our bill. I was satified because I felt that the $39 I ended up paying was about right for the room I received. Needless to say we didn't partake of the free breakfast.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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mike43147, General Manager at BEST WESTERN PLUS Executive Suites - Columbus East, responded to this review
8 September 2011
We read you review and have started proactively working on the door locks changing the hinges aligning the doors, and we already have on schedule new wall papers for winter. We once again apologize for causing inconvenience and do assure that it was just an unfortunate chain of event that occurred with you'll and most of our suites are in good condition and cleanliness is paramount requirement. We have always stood for superior customer care and will always strive for it.
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“Stock Car Racing.”
3 of 5 stars Reviewed 7 August 2011

While the rooms are big and spacious and reasonably priced for what you get, but that's just it...for what you get.
I was on the second floor and never in my life have i have been in a hotel where i could here the people upstairs directly above me, walking around, showering. It was the worst. I felt like i was in a frat house, could hear the room next door to me through the vents and the walls.
The most fustrating though were all the noises i could here above me.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask beans911 about BEST WESTERN PLUS Executive Suites - Columbus East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Nice location and spacious rooms”
5 of 5 stars Reviewed 28 July 2011

I stayed at this hotel and had a good stay. It is in a good neighborhood, had spacious rooms internet speed was great which I haven't seen at other hotels and the breakfast was hot with multiple choices and room was very clean. Only thing was that wall paper was old.

  • Stayed July 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask buggy69 about BEST WESTERN PLUS Executive Suites - Columbus East
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Additional Information about BEST WESTERN PLUS Executive Suites - Columbus East

  • Best Western Pickerington
  • Pickerington Best Western
Address: 1899 Winderly Ln., Port Columbus Int'l Airport Area, Pickerington, OH 43147
Price range (per night):* 89 AUD - 117 AUD

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