I made a reservation on May 06, 2011 for three rooms. My family was attending a funeral in Sunbury, Oh. I received my reservation email. In the email it stated I can cancel my reservation by 4pm on May 07, 2011 with no charge. I arrived at 1:15 pm, the manager stated he would let me in the room no earlier than 1/2 hr prior to hotel check in policy @ 3pm. I needed the room to only change into my suit. The manager apologized but said hotel policy. I canceled my rooms and left for the funeral. It was decided that we could stay with family instead of the rooms. Later in the evening I looked at my card transactions and saw that the motel charged my card $203. I called and told them that I canceled my room prior to 4pm. The same manager said he couldnt do anything about it since the motel policy requires a 24 hr notice. I told him that the reservation notice says prior to 4pm. He refused to refund my money. I called Knights Inn customer service and was told they can not over ride the motel decision but would call and ask them to reconsider. I was called back and told the motel refused to reverse the charge. The rep said that they must have made a mistake on my reservation form about the cancellation time. I could see if this place was very busy, but it isnt. Only one car in the parking lot. I tried to do this the right way: I cancelled prior to 4pm, I tried to work it out with hotel manager, I tried to work it out with Knights Inn, to no avail. None of them considered that I didnt use a room, didnt take a room from someone, they suffered no loss, yet they took my money and refuse to return it. This is along the lines of retaliation for complaining, or committing theft and or fraud. I will never stay at this place, I will never support Knight Inn again. However, karma will prevail.
Room Tip: Stay anywhere, but here.
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