We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

Holiday Inn Hotel & Suites Toledo-Maumee: Traveller Reviews

3.0 of 5
1703 Tollgate Drive, Maumee, OH 43537
Hotel amenities
Special offer
Save on Hotel Packages!
Holiday Inn Hotel & Suites Toledo-Maumee
Ranked #11 of 18 hotels in Maumee
3.5 of 5 stars 43 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

43 reviews from our community

    Trip type
Traveller rating
    12
    12
    2
    8
    9
Date Rating
Cincinnati
Senior Contributor
22 reviews 22 reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Disappointed”
2 of 5 stars Reviewed 25 January 2012

From the outside, this hotel looks wonderful - modern and new. The lobby looks very nice too. However, I encountered several issues with this hotel, some small and some large. Upon check-in, I brought most of my luggage in. Received my room key and proceeded to my room on the 3rd or 4th floor. Got off the elevator and noticed their was dirt and litter on the hallway floor. (Note - the same dirt and litter was present the next day as well).

Walked a very long distance to my room, only to find out that my key did not work. I proceeded all the way back to the front desk with all luggage in tow. Front desk clerk was apologetic and provided me with 2 keys this time - all of them worked when I finally made it back to my room. This issue by itself - not a terrible deal as it has happened at several other hotels.
My room was not very clean. Lamp was not working. Toilet was very loud. TV channels as other reviewers have notated were not clear. The bed unfortunately was extremely uncomfortable. As another reviewer notated, the sheets for some reason kept coming off the bed. I could not sleep well at this hotel. The heater/AC unit was also louder than most. The lamp had something dirty wiped on it. The ice container was not cleaned out the next day by the hotel staff. The hot water for the shower would not be considered hot but just rather warm.
The hotel website indicated the property has a hot tub/whirlpool. This is incorrect. When I inquired as to where the hot tub was located I was told that I could take my room key and walk over to the Comfort Inn/Suites across the parking lot (about 175 yards) and use it there. Not very convenient (especially in NW Ohio in January) and misleading from the internet site.

In general, the room and the hotel just did not seem clean or even on the same standard as other Holiday Inn properties I have stayed at.

I voiced my concern to management and they were very apologetic. They had my room recleaned and took care of the lamp. I got the distinct impression that this hotel had cut-back on cleaning personnel.

I did eat breakfast in the restaurant (using Priority Club free breakfast coupon given upon arrival). Breakfast was good. Looking at the menu for dinner - prices seemed high so I avoided the restaurant for dinner.

I was really hoping this property would have been much better. In fact, I specifically chose to stay here based on the pictures and reputation of Holiday Inn.

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Faster66 about Holiday Inn Hotel & Suites Toledo-Maumee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy Hamilton, Manager at Holiday Inn Hotel & Suites Toledo-Maumee, responded to this review
3 February 2012
Thank you for choosing to stay at our hotel this past weekend. We are sorry to learn that you were disappointed in your stay here. I did make note of the problems that you experienced in your room and public space to ensure that they do not happen again. I do appreciate you taking to time to let us know about your experience so we can fix the problems. We strive to make everyone's stay as memorable as we can and do hope that you will give us another try in the future! Thank you!

Kathy Hamilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indiana
Senior Contributor
33 reviews 33 reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
“Decent hotel”
4 of 5 stars Reviewed 19 January 2012

Looks new from the outside. Inside carpet is heavily worn, wiring is defective. Overall room was clean, got a hot shower and the food was good. But, the lamp next to the TV randomly turned on and off when the switch was on, told the front desk and the next day the lamp was unplugged. Guess that fixed it??? Outlet next to the bed doesn't work (so couldn't charge my cell phone & use it as an alarm both). Light in the kitchen had a high frequency noise coming from it. Kitchenette seemed nice, with a conveniant island, but I didn't use it. Staff was friendly. Location off the tollway is great! Food in the lounge was good for hotel food. Bar prices were reasonable, and drinks weren't watered down.

Room Tip: Don't take the free upgrade to the bigger kitchenette room if you don't need it. The wiring...
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask IndyTravelerX about Holiday Inn Hotel & Suites Toledo-Maumee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy Hamilton, General Manager at Holiday Inn Hotel & Suites Toledo-Maumee, responded to this review
3 February 2012
Thank you for choosing to stay at the Holiday Inn Maumee. We are glad that you enjoyed your stay with us and had a good experience. I am sorry to hear that we did not fix your lamp during your stay (and no, I agree, unplugging the lamp is NOT fixing the problem) I did make not to have that corrected. I hope we see you on your next trip to the area. Thank you again for choosing to stay with us!
Kathy Hamilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ontario
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Nice, newer hotel but no free breakfast or pool?”
4 of 5 stars Reviewed 19 January 2012

This is a nice hotel. It's newer and modern. The common areas are very clean and it offers a business centre and an on site restaurant in it's lobby. However we have come to expect free breakfast from Holiday Inn and here they do not offer that. They do have a breakfast buffet at $10.99 per person and kids eat free. I brought 2 kids and they were pretty excited to learn that there were water slides and a large water play area however hotel guests do not get to use it unless they pay $19.99 per person (kids or adults) and even if you are not going to swim they will charge you $6.00 to watch your kids swim. Hmph. This is not cool considering the pool did not even open until 4pm. We decided not to swim so I can't rate the pool. Our room was nice and modern the beds were comfy and it was clean. Easy highway access. I must say the most memorable part of our stay here was discovering live lobsters in a claw machine. Yes the kind if claw machine that you try to catch stuffed animals with. No joke I took a picture for you because it is just that interesting. Yes it does drop down into the chute. Do not leave your kids unattended in the lobby with a couple of bucks or they may bring home a new friend :)

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask 3girlsandaguy about Holiday Inn Hotel & Suites Toledo-Maumee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy Hamilton, General Manager at Holiday Inn Hotel & Suites Toledo-Maumee, responded to this review
3 February 2012
Thank you for choosing to stay at the Holiday Inn Maumee. We were sorry to hear that you were disappointed in our amenities. We do have the water park attached to us and try to post on-line and every where we can that it is a separate fee for using the water park. If you decide to give us another try, we do have rates that do include the water park (the rate will have water park in the title like "Water Park Rate" or "Water Park Fun Package". Thank you for giving us a try and we do hope to see you again in the future!

Kathy Hamilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adrian, Michigan, United States
1 review
“NEW YEARS EVE!!!!”
3 of 5 stars Reviewed 3 January 2012

Travis, Tyler not sure of the name, he was the receptionist very rude. We as a family had 3 rooms total, and my daughter was fortunate enough to book her room online at a cheaper rate. This receptionist was upset that she got it at that rate, and made a big deal about it as if it was coming out of his paycheck. Online it said the waterpark would stay open until 11 pm, but they closed it at 9pm, and the waterpark water was cold even the hot tub!

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Amy L about Holiday Inn Hotel & Suites Toledo-Maumee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billzman
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
“New And Nicely Laid Out”
4 of 5 stars Reviewed 10 October 2011
3
people found this review helpful

I like the layout of the rooms and the size is exceptionally larger than a normal room. Had a fridge, microwave, and counter and sink for family stays. Has a water park at the hotel. Nice bar with TV's for sports. location is perfect for travelers on the Ohio Turnpike or airport travelers. Lots of restaurants near the facility. Red lobster is a favorite right down the street. Also a Crackerbarrel a short drive from the place. 4 Stars for sure..!

Room Tip: Higher up for quiet from kids at water park.
See more room tips
  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask billzman about Holiday Inn Hotel & Suites Toledo-Maumee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Holiday Inn Hotel & Suites Toledo-Maumee also viewed

Residence Inn by Marriott
4.5 of 5 stars 72 Reviews
Maumee, OH
Show Prices ABS:HotelCheckRates-d1017132?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Homewood Suites by Hilton Toledo/Maumee
Show Prices ABS:HotelCheckRates-d101243?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Country Inn & Suites By Carlson, Toledo
Show Prices ABS:HotelCheckRates-d227961?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 18 hotels in Maumee, ranked by popularity »

Been to Holiday Inn Hotel & Suites Toledo-Maumee? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Holiday Inn Hotel & Suites Toledo-Maumee

  • Holiday Inn Maumee
  • Maumee Holiday Inn
Address: 1703 Tollgate Drive, Maumee, OH 43537
Price range (per night):* 117 AUD - 191 AUD

Owners: What's your side of the story?

If you own or manage Holiday Inn Hotel & Suites Toledo-Maumee, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Holiday Inn Hotel & Suites Toledo-Maumee
Show the lowest price for this hotel (from our partners)
Show Prices