We stayed one night at The Embassy Suites Cleveland-Rockside and the room was filthy. We would have either asked to move or go to a different hotel if it hadn't been 10 at night and we had just driven thru a snow storm.

There appeared to be caked on Jelly on the desk, the mirror over the bar sink was so dirty you could hardly see yourself - the alarm clock hadn't been cleaned in years - I would not have touched it if it was going off. There was a bar of opened soap in the shower so obviously the shower hadn't been cleaned or the staff would have noticed and thrown it away. Also, there was a spill on the floor - not a stain, that I understand but a hard, crusty area on the floor coming out from the under the chair.

When I told the person at checkout about the problem she asked if I wanted to speak to the head of housekeeping - no, thats YOUR job not mine.

I really expected SO much more of an Embassy Suite - we travel to this area of Ohio for a gymnastics meet each year - I WILL NOT be staying in this hotel again.

Stayed at this property in October 2011 weekend and had what I would characterize as the worse experience in my over 30 years of travel. The stafff was obnoxious and did not know the word Hospitality. I have formally written to executives at Hilton Corp in charge of the Embassy Suites business unit and have not gotten a response or acknowledgement. Apparently this culture goes all the way through the organization.

I will never recommend nor stay at an Embassy Suites again.

If you are planning to use this facility for long term, perhaps you would like to reconsider. Bed is comfortable, location is easy to find and convenient, however, daily cleaning service leaves much to be desired and the guest laundry is filthy!

We stayed at the hotel one night on August 14, 2011.
The deal we got was for $73 a night for the largest room available.