I fell for the web site and write ups big time,I booked a week!!
I even knew the sleepy Stanley town and this old warehouse building,next to the car park and chip shop,and still I said no this is the place for a "unique,luxury,HIP,all suite,stylish"etc etc.
I was very wrong.
When we arrived a note told us to collect our key from a shop back in the village not a great start.We were allocated one of the top floor/roof space rooms for the week and instantly disliked it.Gets warm but no AC or fan.Small windowless bathroom,but good towels.Poor inside and outside maintenance and cleaning.Some furniture thick with dust.Carpet stains.The first morning we found animal excrement downstairs.No bath robes as advertised.The large TV was too high for comfortable viewing from the good large couch.
There is a washing machine and drier for guests but these are coin operated.
Staying for the week I had expected the best room ,and excellent hospitality but did not get it we left without a farewell.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 March 2012
We thank you for your feedback.....Given that we are only a small property with three rooms there is not always someone on site waiting for guests to arrive and depart and all our guest checkin and out of the store which is located about 100 metres from the Hotel.
I am sorry that you were expecting a better room than the cheapest room that you had booked. If you wished to have moved to one of our other rooms we would of happily moved you if you wanted to upgrade.
All our rooms do have bathrobes and if you had bougt it to our attention we could of pointed out where they are in the room if you missed them.
And in relation th the animal excrement downstairs I am sorry that another guest had inadvertantly walked in Wallaby Poop and walked this through the property as our front yard is frequented by these little creatures and well it happens.
And the television sits no more than 1200 high on the side unit so..........I am sorry that oit was not suitable for your viewing.
And as for the building maintenance if you had pointed these out to us we could looked at the issues that we are unaware of. If it was the walls you were talking about, these are limewashed and unfortunatley they do flake aliitle over time. This is the original process that was used and we need to retain these as the Property is of National Heritage Significance.
But again thank you for your feedback......!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC