We stayed at this Hotel on the 18th Jan i was expecting a little bit of luxury, how wrong could i be instead i got a grubby room with poor quality furniture and no service from anyone at all, we could not even get served at the bar, the local travel lodge is better than this at does not cost a small fortune either

A typical large London hotel situated on the airport. It is the only hotel right in the airport and we found it ideal for an overnight stay prior to an early morning flight. Check in/out was efficient, staff were polite and the food was good for this sort of establishment.

The location of the Hilton Gatwick cannot be faulted what a treat to just be able to walk to the terminal without having to catch a shuttle bus. The public areas of the hotel are excellent and well appointed however really let down by the standard and finish in the bedroom which seems to have been decorated circa 1970. The bathroom in particular was very poor with damaged tiles, wallpaper and door.

I had never stayed at a Hilton before and my expectations very quite high. Well, if you do have great expectations, then put them aside. I could only describe this hotel as lame and pathetic.

The only good thing about it is its location, inside the Gatwick airpot complex. Apart from that my experience was apalling. I'm aircrew so maybe the the way I was trerated was just for "non paying" guests, which is not so anyway since my airline does pay for my room.

Apparently, there are newer rooms with smart designer furniture, working minibar and other amenities. When I checked in a colleague of kine who arrived the rpevious day suggested me to ask for one of those rooms. When I asked at reception, after a long wait queing, I was simply told that she didn't know which rooms I was talking about. Right, I'm a mythomaniac then. I asked at least that my room was equipped with a working minibar and she agreed on that. My room was tired, with worn-out furniture, it looked sad and old and so did the toilet. The worst part was that it had no minibar at all! My anger got even worse when my colleague showed me his room - it was worlds apart from mine. Anyway, I was there working so I didn't really care about designer chairs, I just needed a minibar to stow some food. Again, I queued up and spoke to a different receptionist who changed me to a room which was equipped with a fridge. I went to the new room and it was as lame as the rpevious one, but did have a fridge... to my surprise, when I tried to open it I realized it was locked!

This time I went to the concierge desk. There were two epmployees doing absolutely nothing who acted as if I was invisible. When i finally got their attention, I explained the problem and told me they would send maintainance at some point. Of course, my fridge was never opened, so I eventually gave up.

So, is this a 4 or 5 star hotel? If belonging to the Hilton chain is enough to get those stars, then that's the only explanation I can find. Lobby area is OK, apart from that rooms are just ordinary and need urgent improvement. What you would really expect from a world class hotel, though is an excellent service. My experience was, all staff I spoke to just lied in my face and made no effort to improve my experience.

Breakfast was also disappointing for a Hilton hotel. It was buffet style but choice of food was not very wide. Again, staff were horrible, they all dispensed of smiles and politeness.

To sum up, unless you have no other option, stay away from this hotel and save the money for something better.