Just thought I would share my experience with you about this Hotel. I would advise you not to go as it was terrible. My boyfriend and I went this weekend to a gig in Rugby, and checked into the hotel. The male receptionist was friendly enough and showed us to our room. The room was appalling. The shower head was broken and kept falling down, there was no mirror in the bathroom for my partner to shave, the bedside lights had no bulbs and the overhead light had missing bulbs as well. There was a nice new tv in the room...but no aerial! The radiator was on full blast and bearing in mind the room was smaller than a box room - it was so hot it was like being in a sauna. They had removed the controls on the radiator so you couldnt turn it down. My partner went and told the receptionist about all the items that werent acceptable, and to be fair, we were immediately offered a replacement room. When we got back to the room we were given a slightly better room - but our bags hadnt been moved. My partner went down to reception only to find the receptionist asleep behind the desk! He gently nudged him awake, the man got up and walked around the desk and laid down on the settee in reception to go back to sleep. When my partner woke him again, he then went behind the desk and sounded like he was vomitting...we eventually got the key and moved our luggage. The second room had no cold water in the sink so we brushed our teeth in hot water...the tiling around the toilet looked like I had done it - it was so bad, and you couldnt lock the door from the inside, the mattress was rock hard. The next morning we were served breakfast by the receptionist who was running backwards and forward between the two areas. Simply not acceptable at all. Next time I will stay in a Premier Inn. I would advise anyone else to do the same.

The hotel is poor to average for the money you pay.
Cold water tap in my room was not working.

At night, they double charged my dinner. Ok, it happens. I was told I could have asked for my money back as soon as I had a confirm from my bank. After 4 phone calls and 2 weeks I still haven't managed to get my money back.

The waitress looked confused when we asked for separate bills and bring one for the three of us.
The guy at the reception at check out could not provide a receipt.

Not coming back.

Me and my husband had our wedding reception here on 13/08/11 and have very mixed views on the quality of service. My main problem was the management. Communication prior to our reception was appauling. The first meeting we had with the manager Bal to initially look round the venue was great, he gave us all the information we needed and the hotel was currently undergoing refurbishment with the hotel inspector tv programme, which was fine so we made the decision to go with them for our wedding reception after looking round various venues in rugby, it was best value for money. After that several meetings were arranged with Bal and then his wife but twice they did not show...On the second occasion we turned up with our 10mth old baby and the doors were not even open.This was about 3 weeks prior to our wedding.As you can imagine panic started to take over.So close to the wedding and not to show up was awful. When I finally got to speak to someone it was a gentleman called George and he could not have been more helpful and I arranged to meet with him instead of Bal. He restored my faith in the grosvenor hotel as I was very close to cancelling the booking. He did everything he possibly could of done to help me with the last minute bits, and just wish I could of dealt with him to start with. On the actual day of our wedding I can not fault george and his team of staff as they were so helpful.The food was amazing the staff were friendly. There is nothing I would do to actually change anything on the day. The only thing that was slightly dissapointing was the bridal suite. It just looked very dated and like a standard room not a bridal suite. That definately needs updating. It was nice touch with champagne in room etc.

My wife and I stayed at the Hotel in September 2011. She was born in Rugby and we stayed there. The staff were very friendly,courtious and very helpful. The restaurant and our meals very great and well presented.The accommodation was excellent.It was one of the highlights of our trip.We're from Australia.