I stayed here before going to the Snow Patrol concert in the area. The hotel was above and beyond my expectations. My room was recently refurbished and the staff were helpful in arranging a taxi to the metro radio arena.
Breakfast was great and overall I would definitely come back to this hotel when I next visit the north east!

Stayed for 1 night for matinee theatre in Sunderland and glad it was only 1. As I am a light sleeper I had requested an upper floor quiet room yet we were allocated a lower floor room. The receptionist admitted she had no idea of the layout of the rooms as regards quiet rooms and after two more changes we were finally allocated a quiet 1st floor room. It was a cold day with snow forecast but when we got to the room it was freezing as the radiator hadn't been turned up. Due to the snow and ice we couldn't go out so had to go to the hotel restaurant which was again freezing and were told the heating wasn't working; when I asked if they had a heater there was no response. It is supposed to be a 3* hotel and we have cold weather in England in winter so they should cater for that ! The restaurant menu was dated 3 days ago although we were told todays menu would be printed after 2,00pm. Although the main meal was good the the cheesecake was stale, obviously 3 days old ! The bed was ridiculously soft (haven't slept on such a bad mattress for over 25 years) that I ended up sleeping on the floor and I don't suffer from back problems normally. Although advertised, we could not get Wi Fi in the bedroom or reception area. Swimming pool was cold and dirty around the pool and involved a walk from the changing rooms on carpet, down stairs and through the gym to get to pool and no overshoes provided. Looking at the hotel porch from outside it looked very run down with rotten woodwork. Having had a great stay at another Mecure two weeks ago, it is obvious that standards are not consistent. I would never stay here again.

Never have i had such a hideous experience in a hotel. My girlfriend and i wanted a little break and thought a night in a hotel may do us some good. Wow, how wrong i was. When we pulled up it looked like i had just entered dusseldorf with the cast of auf wiedersehh pet there! Bricks, mortar, hard hats and metal fences everywhere! Surely we must have the wrong place as this looked more like auschwitz! However, there it was, the sign saying george washington hotel. My girlfriend reassured me "maybe its better inside", i agreed but once again could not hide my disbelief at the old fashioned decor and lack of manners displayed by staff as we entered reception and the young girl had her phone out, texting under the counter. I breathed and tried to keep my blood pressure at a good level, however, once again when we entered the bar area later on, a woman that looked like a female manager was sitting with some guests telling the member of bar staff to bring drinks to her table when there was a clear queue at the bar! This really boiled my blood, as the female had not one bit of gratitude and looked as if the member of bar staff had just spat on her dog! Miserable to say the least! If that wasnt enough, i felt like i was in the gym every time i went to our room as the doors are like anvils! Its a good job i didnt notice any older frail guests as they may have been forever stuck in the hallway! The only good point i had was making a trip into the golf shop, good selection of stock and a cracking mannered very humerous young lad behind the desk, i think he was called james or josh or something. Anyway, his customer service was fantastic, but this was a glimmer of light in a very dark tunnel. The owner obviously doesnt have a clue, and needs to invest more into the golfing aspect. Go elsewhere!

A complete disaster, too many people packed into a room, we booked for 7 people, given a table for 6 with one standing. The meal; ran out of food half of 200 people waited one hour, then food for provided for the hungry 100, scraps, left over, pigs swill. Man blowing up Balloons for children ran out of time, many children stood waiting for an hour, did not receive a balloon. Management denied all this, even though they panicked and did not know what to do. We left seeking food at 10pm.
Out request for a refund ignored.