Dear Platinum99, We at Tongdam take very seriously all and any comments made about our restaurant. We therefore read with grave concern, your comments relating to a recent visit to our restaurant and would respond as follows :- In your eyes, your visit was obviously not an enjoyable experience for either you or your partner and we of course regret this. What a shame you did not bring your grievancies to our attention at the time and we might have been able to reassure you there and then regarding some of the points you later detailed in your Tripadvisor review. Our Rendang Beef may not have been to your liking, however it has proved exceedingly popular and has remained as a "Special" now for many weeks. It has even received a very definite thumbs up from a Malaysian customer, who ordered a stack of them to take home to his freezer ! This dish is considered an authentic Malaysian / Thai recipe and yours is the first adverse comment ever received. Our mixed platter consists of some of the most popular Thai Starters produced and of course it is very likely therefore, that you will have experienced these recipes at many other Thai restaurants. However, let me assure you that all our Starters are handmade on our premises and we would be happy in inviting you back to the Restaurant to observe them being produced. As for your comment regarding our Desserts, in that you highlight the word "homemade", we would very much like to know what your specific complaint was ? As with our Starters, all our Desserts are carefully reproduced to our exacting recipes and they are all produced by our Chefs, on the premises. The only Dessert not produced by us is the Helsett Farm Ice Cream, which is clearly stated as being supplied and details information relating to this fact in our Menu.
As for your remaining comments concerning our Team, the service and the seating in the Restaurant, we take your words on board. You may have received service from one or two of our most recently employed Team and without knowing which evening you came to the Restaurant, I am unable to make an accurate comment on this area of complaint and also our seating arrangements on that particular night. On the majority of evenings, we feel that the space allocated for each and every table, is acceptable to the vast majority of our customers.

Regarding the cost of your meal, I am not sure what kind of restaurant you tend to frequent, because for the quantity of dishes and drinks ordered, I feel that the amount charged was pretty much standard for our grade of restaurant and we pride ourselves on the generous portions served.

In conclusion we hope we have covered the points raised, clearly and to the letter and would once again welcome the opportunity in taking you into our kitchens, to meet the Chefs and see them at work. Regards, Robert Cave / Director