We stayed here with another couple on a two day package to celebrate the new year. In spite of the special offer price it was still extremely expensive and we expected great things.
Our room, "Kestral" was quite large but we were disappointed to find it had no shower - only a bath. The TV, as previously stated by others, looked as though it had come out of the ark and was placed on a small table at the foot of the bed which made it impossible to view when in the bed. There were also no tea/coffee making facilities, which is unusual for an English hotel. After one night however, there was a malfunction in the boiler serving our room and we were moved into a junior suite instead. This was much plusher and did have the longed for shower but strangely was actually smaller than our original room. Considering the extra price one would normally have to pay I would advise people not to bother but book a luxury room instead (do ask for one with a shower though!)
The food was excellent, as was expected and the service in the restaurant was very good. Drinks were very overpriced though, the cheapest bottle of wine was £22. It was when we came to leave and pay our bill that the disorganisation became apparent. We were billed for several bottles of wine which we had not had, as well as bottled water and drinks from the bar. It was eventually sorted out but on our return home after checking our bank statement we realised that we had been charged twice for our room!
After ringing the hotel to tell them they informed us that they had charged us for the room our friends had stayed in as well. This was a bit of a cheek as they had not been told to do so and, had our friends been less honest, could have left us out of pocket.
All in all we had an enjoyable two days but I wouldn't go back again. For the price we paid I would expect a better standard of service and amenities.
- Hunstrete Hotel Chelwood
