We have been staying @ this location for 3 months now . We have had the opportunity of getting to know all the staff & management . Everyone has been very helpful & accommodating for our stays. We are Federal Gov. Contractors & stayed @ 4 other hotels in the vicinity prior to the Super 8 . The Super 8 was more suitable to our budget. Sure we could always save money @ other hotels but considering how friendly the staff & how accommodating they have been to myself & my family we decided to spend the last 3 months with the Super 8. We will continue to stay with the Super 8 for the next few months . Sonia & Deepak (Management) have really made our stay great .

Approximately 2-3 months ago, I stayed at the Super 8 in Grove City Ohio.( the hotel was in a transition from a motel 6 to a Super 8) When I stayed there, I had a Horrible Experience, and when I left, I got online and filed a complaint on super8.com

I never heard back from them for the longes time ( no phone calls, no letters, no emails) Finally on June 30th 2011, I got a letter in the mail from The Super 8 In Grove City. The letter apologized for the inconveniences that I had and offered me a free nights stay anytime in 2011.

I decided to make a reservation for July 1st, and noted in my reservation that I had a certificate or letter for a free nights stay. I asked them not to charge my credit card.

On July 1st 2011, around 11:30pm, I checked in. The Front Desk Clerk was very nice, and set me up in a king room, and had me sign a receipt showing that I owed $ 0. The Front Desk Clerk then took the letter that I had, and stapled it to the receipt.

I spent the night, and had a good night. At approximately 10:15 I woke up and was running late. I called the front desk and asked them for 15min to 30 min extra to check out. The Front Desk Clerk was Rude, and said " We dont offer Late Check Outs" and told me I ad to be out by 11:00am.

I then jumped in the shower, and was in the process of getting a shower, when I got a hard pounding knock at my door. I got out of the shower and went to the door, to find the front desk clerk telling me that the letter that I gave them was not the origonal and was a " photo copy"

I told the desk clerk that I was dripping wet, and would come right up and speak to them as soon as I was done.

The clerk left and I then got back in the shower, and finished my business. When I got out of the shower, I got a Nasty call from the Front Desk Clerk who said " We are charging your credit card" How do you want to pay for this room. This letter is only a photo copy and not the origonal."

I was very angry at this point and said " I will be up in a minute, and I want to speak to the GM" This is terrible customer service" The Desk Clerk Replied
" That Does not matter" I was so mad that I hung up on him.

I then got my stuff together and went to the front desk. As I exited the room, the Desk Clerk was standing outside with his hands folded, as if he was making sure that I was not going to run off without paying ( very intimidating) ( I almost called the police)

As I went inside the desk clerk began to gripe at me, and demand payment. I said " I want to speak to your regional Manager" The Desk clerk said " the property manager is inside"

I walked inside and spoke to an older man who appeared to be of indian descent. He began to yell at me, and say that the letter that I presented him was a photo copy, and not the origonal, and demanded payment.

I then proceeded to take out the envelope that the letter was mailed in and show it to him. It was from The Super 8 in Grove City and was post dated 06/28/2011

The man said " well that does not prove anything, you could be using this photocopied letter for a few nights stay and ripping me off. I said, " Sir, Look at the post date on the envelope. It clearly shows that the letter was mailed June 28th, this is July 1st" I then asked him when was the last time I stayed there, and he said its " been a few months ago".

I then said " I had a bad experience here a few months ago, then you send me a letter inviting me back for a free night stay, and now you accuse me of stealing and ripping you off, because the manager ( Sonia West) sent me a photo copy, instead of the origonal? What kind of customer service is that"

The man Yelled at me in front of other customers and said " The Customer is not always right" I said " Yes but I have documentation that I am right"

I then said, " so how are we going to resolve it, because I was not going to leave there with out this being resolved, even if I had to pay for the room" The Man then said " Just get out of here, and I left the property.

I have to say, that This is the absolute worst customer service that I have ever seen

I served as the General Manager of the Super 8 in Zanesville from 2009 to 2010, and served as a General Manager of other hotels, in the past ( this includes Best Western, Days inn's and Cross Country Inn's) I am not the average Guest.

I can say this, I know that there is mix up's in paperwork, and things happen and signals get crossed, but NEVER IN MY LIFE HAVE I EVER BEEN TREATED SO BAD AT A HOTEL EVER

Later the hotel acknowledged that they made a mistake, but as to date, I have never received an apology, and I dont think I will ever get one !

I will never stay in this hotel ever again. I would rather sleep in my car, or buy a tent from walmart, and sleep on the ground before I would allow myself to be subject to this kind of treatment ever again.

As soon as we got to our room we called to see if we could get a room on the 1st floor because my Mom is older and there was no elevator but they only had smoking rooms on the 1st floor,which seems a bit odd to me,then the A/C wasn't workin and we had to have someone come fix it, which they did do quickly.Room seemed clean but had 2 different bedspreads,which isn't a big deal but looked pretty tacky and faucet sprayed all over counter when you turned it on. All in all guess it was okay for the price but will probably spend the extra 5-10 bucks and stay down the street next time.

Probably the worst room iv ever had, the room smelled bad, it was in need of major repairs, wallpaper was falling off, the bathroom had dry rot in the walls. Wouldnt stay here again.