Strange set-up and attitude in this establishment which does not deserve ‘hotel’ status and whose slogan should be ‘everything is too much trouble and service with a snarl’.

We spent the August bank holiday weekend here as a family of six to show my nephew’s new American wife the region where we all grew up, which made our disappointment all the more upsetting. Although most of the staff were friendly, helpful and welcoming, the proprietor was cantankerous, unprofessional and rude, which we felt explained the underlying tension among the other staff.

Bar service - Although there were rarely any staff about, we had been told to ring the bell at reception for service. The first evening we came back to the hotel after our meal, rang for service and enjoyed a drink together in the bar. However, when we rang for bar service on the second evening, we were greeted by the proprietor who told us in a rude, curt manner that he’d closed the bar early because he wasn’t paying someone to man an empty bar, there was a pub down the road and not to disturb him again because he had to be up at 5 am to make our breakfast (served between 8-9.30 pm). I told him we wouldn’t be coming back if that was his attitude and he said, ‘You won’t be missed, pet’.

Breakfast - The first morning we came down to breakfast at different times, were all served straight away with a smile and brought two pots of coffee. The second morning we were served by a different girl who was obviously overworked and very stressed. When asked if four of us could order breakfast, she said we had to wait for all the family to arrive as it was ‘too much work’ to serve us separately. It was half an hour before the others arrived and we were served, having not even been given a drink, then two of the orders were wrong and there was not enough coffee. We felt uncomfortable asking for anything. When we asked if they served baked beans, we were told flatly ‘No’, without the expected ‘sorry’ or anything else. When we pointed out that another guest had baked beans on his plate, we were told that he’d brought them with him???? The fruit salad on the menu was also missing on the second morning.

Rooms - Although the rooms were clean and comfortable, one had a musty smell and all the walls were paper thin. My nephew and his wife were kept awake until the early hours on the first night with raucous laughter coming from the next room, and hardly slept at all the next night by as they could hear snoring from the next room as loudly as if it were in their room. They felt too tired and washed out to enjoy the last day.

Security - We had been asked to leave our room keys, which had the room numbers clearly marked on them, on the desk at reception. As this was unmanned, the front door unlocked and the proprietor in bed by 10 pm, there was a security risk until the door locked automatically at around 2 am.

Suitable for single, deaf teetotallers with no appetite or sense of smell.

we stayed at this hotel for three nights, it was spotlessly clean, the food was great and the staff very accomadating, we had a very comfortable four poster bed and new flat screen tv.
The dining room looks out to the Farne islands accross the sea, there is a very comfortable lounge and big bar, its in a fantastic position, I would recomend this hotel to anyone who wishes to stay in Seahouses or to visit the Farne Islands, the beach is also fantastic, miles of golden sands

Don't go here. Staff are good but under great stress probably from the exceptionally rude and incompetent management. Bedrooms are very poor - not all have chairs that do not have a broken leg. The previous comment about the inebriated owner is very accurate. Basil would not have been out of place here.

Stayed for 2 nights whilst golfing. Rooms very clean, lovely breakfast, great sea views and decent bar. Malcolm and Hazel were great hosts- making us very welcome. Superb value for money- we will be using it again when we got back in September