This 'hotel' is dark, grim and extremely depressing. The decor and plumbing ( I have never heard a toilet flush so loudly) has not been updated since the early 70's if not the late 60's. It is nothing more than a very expensive hostel!!! Breakfast......... well what can I say.......... if you are there at the right time and the owner can be bothered to actually hoist himself out of bed.... he told me that he cannot get up in the morning , you may be in luck. If not, like me will leave the premises hungry. But customer satisfaction does not appear high on the owners agenda. Also, if like me you are not accustomed to high levels of traffic noise (and I mean heavy goods vehicles and emergency services all night long) even with the windows closed you will not sleep. The 'Hotel', a term I use loosely, is absolutely awful and I strongly suggest you find another venue to spend your time in Morpeth. I could go on and on but there is little point as the place is so dreadful it is not worth bothering with.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 October 2010
I can't help feeling a hint of sour grapes here as this guest stayed with us for 3 weeks monday till wednesday inclusive, surely after the first week or even the first night she would have not come back. This guest was on a special deal and failed to mention that she wanted a cooked breakfast at 6.20am every morning when clearly our breakfast start time is 7am. I offered this guest continental as the breakfast room opened at 6.20am but no she would only eat cooked breakfast. On occation I had to be in early for the full paying guests and was able to give her her cooked breakfast with lightly done eggs at 6.20am so she just expected it every morning after that even though she eccepted the bill with the breakfast's excluded. The final week when she was leaving she said she would let us know if she needed the room the following week but made no contact. We at Morpeth Lodge are renowned for our customer service you only have to look at our notice board or listen to what our guests have to say as they leave.
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