Friendly reception staff and the room was clean and modern. I was impressed that the room had a controllable radiator and a separate air conditioning unit for cooling which meant I was actually able to control the temperature myself. There was a window which I could open, but was reluctant to as I had a ground floor room. The room contained original art - and I believe each room has it's own theme which is a nice touch.
I stayed for two nights - the first night I was there I couldn't get room service to answer the 'phone and there was no-one in the restaurant, though I waited for a while, so I walked across the road to the Hatfield Galleria and ate there (mostly chain restaurants e.g. Frankie & Bennys, Bella Italia, Chiquito, Harvester etc, but a good choice). I had no problems contacting room service on the second night and found the staff friendly and the food good.
The only issue I had (and this would be a one-time only so is unlikely to happen to anyone else) was around the upgrade of their invoicing system. When I arrived I was advised that they wouldn't be able to print my invoice on the morning of my departure so they would pre-authorise my card for any extras. I agreed to this so was disappointed when I was asked to provide my credit card details on a paper form when I checked out. As I said, I suspect this wouldn't happen again to another visitor but is worth double-checking things with reception.

I'd happily stay here again if I was in the area.

We have just returned from a saturday night at this excellent hotel which was very convenient for an event at the nearby University which my wife was attending.
On arrival, before the usual check-in time, we were very readily given immediate access to our quiet, comfortable and very well cleaned room by a charming English receptionist who proved to be an excellent PR face for Beales.
With hindsight we should have stayed for two nights so that we could have fitted in a second dinner in the Outsidein Restaurant which offers, from its fairly short menu, a truly excellent quality dinner at reasonable prices. Having both enjoyed the wonderful fillet steak which was cooked exactly as we had ordered, and I am very fussy indeed, we would have had the same again the evening after! The chef is to be highly commended, and the waitress was excellent too. Perhaps another time! Breakfast was also excellent at the 'special' rate of £10.
Having now retired I sometimes miss having to stay in nice hotels like this one when on business visits, almost regardless of tariff (!), and the special weekend rate we paid provided really good value, the hotel being almost empty. I can well appreciate why this hotel is usually fully booked during the working week.
The only suggestion that I can make concerns the website where there was some slightly confusing pricing information when I first looked at it a few days before our visit. The images and presentation were otherwise a very fair representation.

We used this hotel as a base whilst in the South over the Christmas period. We have recently moved north and therefore the majority of our family are in and around Hatfield making this the perfect base. Can't fault the hotel, yes it is in a slightly industrial area but the website does not try to deny this fact. The facilites in the room were of a good standard and the breakfast (inclusive in our package) was excellent. We will certainly hope to use this hotel again as a base in the future.

Checked into this hotel for one night whilst working in Hatfield.

The hotel is okay with plenty of parking. The hotel is fairly nice inside with a nice restaurant/ bar. Rooms are nice but not fantastic and in my opinion not worth the asking price.

My major complaint comes from the very poor customer service I received when staying here.

The shower in my room was literally trickling out - I went to the reception to see if they could get somebody to fix it - the response from the woman on reception was to the effect of "it was working when we checked it".

Not the kind of response I was expecting...given that we had a meeting to get to I opted not to waste any more of my time and ended up having to use the trickle of a shower instead...

So not worth the £140/ night we paid.

Overall this is a fairly nice looking and well located hotel - just the poor service that really let the hotel down...it's not often that I say this - but I won't visit this hotel again.