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Holiday Inn Brentwood: Traveller Reviews

4.0 of 5
Brook St | M25, Jct 28, Brentwood CM14 5NF, England
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Holiday Inn Brentwood
Ranked #5 of 5 hotels in Brentwood
3.5 of 5 stars 106 Reviews
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106 reviews from our community

    Trip type
Traveller rating
    15
    25
    30
    23
    13
Date Rating
England
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Hotel with good facilities, however WIFI and food is pricey.”
3 of 5 stars Reviewed 15 January 2012

Good location just off the M25, with plenty of parking, and about 2 miles from the centre of Brentwood. Staff are polite and provided for everything I asked. The gym / swimming pool etc are good.

Improvements required:
- the hotel charges to access WIFI.
- the food is hit and miss in terms of quality, and is overpriced, with an additional £3 added for room service.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask NorthernMonkeyUK about Holiday Inn Brentwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JvS van Spengler, General Manager at Holiday Inn Brentwood, responded to this review
17 January 2012
Dear Guest
Thank you for taking the time to post your feedback following your recent stay. I am delighted you found our location and facilities to be convenient and that you enjoyed the attentiveness and service of our team members. I also very much appreciate your comments in regards to some suggested improvements. I can assure you that your comments will be taken into consideration when reviewing these areas. Kind regards.
Joost van Spengler
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Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“Pleasantly surprised”
5 of 5 stars Reviewed 12 January 2012

Stayed here for one night with my wife and two children just before New Year, room was ready with sofa bed for the kids, Staff were very polite and professional especially the restaurant staff, would definitely stay here again.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sehiel about Holiday Inn Brentwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IRees, General Manager at Holiday Inn Brentwood, responded to this review
13 January 2012
Dear Guest

Thank you for taking the time to advise of your stay at the Holiday Inn Brentwood.

It is always a pleasure to learn that the hotel team were successful in delivering a great experience.

Thank you
Ian Rees
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“bad service dirty and noisey room, HOTEL FROM HELL still waiting for my phone call 3 months later”
1 of 5 stars Reviewed 8 January 2012

we had a night from hell dident get asleep untill 4 in the morning, me and my partner were treated like crimanals, 3 security men confronted my fionce, for walking from my freinds room to our room, then people screaming and banging on our door, the rooms were basic for the price they charge, bath room was gruby, HOTEL FROM HELL DIENT EVAN OFFER A REFUND !!!!!

Room Tip: i wouldent stay again if the room was free
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  • Stayed September 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask cash23 about Holiday Inn Brentwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IRees, General Manager at Holiday Inn Brentwood, responded to this review
13 January 2012
Thank you for your feedback regarding your recent stay at the Holiday Inn Brentwood.

At the outset please allow me to express my sincere apologies for the inconvenience caused through the disturbances that you describe during your stay at the hotel.

I was concerned to read of the issues that you raise within your comments, specifically relating to the disturbances you experienced. It is always difficult when other guests disrupt the hotel ambience and I am sure you will appreciate it is not always possible to legislate for this.

I would like to genuinely thank you for bringing your experiences to my attention and once again express my regret that your stay was spoilt

I do hope that your experience on this occasion will not deter you from considering returning to Holiday Inn Brentwood or other Holiday Inn Hotels in the future.

Yours sincerely
Ian Rees
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“Typical London-area Holiday inn”
4 of 5 stars Reviewed 1 January 2012

Stayed one night for business. Breakfast good, room comfortable, decent bar. Fitness area including pool, sauna and steam room were excellent. Convenient to M25 and surprisingly quiet in the room. Experience was as expected, really...

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask dgrbleu2 about Holiday Inn Brentwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IRees, Manager at Holiday Inn Brentwood, responded to this review
9 January 2012
Dear Guest

Thank you for taking the time to advise of your stay at the Holiday Inn Brentwood.

It is always a pleasure to learn that the hotel team were successful in delivering a great experience.

Thank you
Ian Rees
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Senior Contributor
32 reviews 32 reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
“A little over average”
3 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

I've been there on a 4 days business trip. This place is a little over average considering the price range. It is somewhat older but has obviously seen some renovations, e.g., the bar and the restaurant. Also my room on the "executive club etage" was quite good although far away from luxury.

They have a gym which is quite good and well equipped with quite a number of cardio machines and also some weightlifting equipment including free weights.

The breakfast is quite ok, especially if you like fat bacon, fat sausages, fat black pudding, and burned toast. If you don't like that you could still go for some cereals. Luckily you don't get burned, they serve the coffee lukewarm.

Bottom line: No problem to go there but don't expect sensations. And: I have been in more expensive places in the region being much worse.

Room Tip: The rooms on the executive level etage were just right. I don't want to see the lower categories...
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  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Carlos C about Holiday Inn Brentwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IRees, General Manager at Holiday Inn Brentwood, responded to this review
29 December 2011
Dear Carlos C

Thank you for taking the time to review your stay at the Holiday Inn Brentwood.
The comfort and enjoyment of all of our guests during their stay is most important to us.
I am disappointed that you did not enjoy your breakfast during your stay, this is normally an area we receive great feedback about, with such a great range and quality of products available to our guests, I am sorry however this was not your experience.
Please be assured your comments have been shared with the hotel management team for follow up.
I would like to take this opportunity to thank you for your feedback and look forward to the opportunity of welcoming you back to the Holiday Inn Brentwood.

Ian Rees
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Brentwood

  • Brentwood Holiday Inn
Address: Brook St | M25, Jct 28, Brentwood CM14 5NF, England
Price range (per night):* 105 AUD - 326 AUD

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Holiday Inn Brentwood
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